Types of Controls

The intuitive editor interface allows you to create complex datasheets and scripts by dragging and dropping controls. Read about using controls in the Customizing Datasheets and Scripts section.

Icon Control Description
icon1 Text Insert formatted text.
icon1 Text box Enables users to input text information.
icon1 Drop-down list Enables users to choose a value from a list of a pre-defined set of options.
icon1 Radiogroup Enables users to choose one of a predefined set of options.
icon1 Checkbox Enables users to select more than one item from a list of a pre-defined set of options.
icon1 Date and time Enables users to select a date and time.
icon1 Browser Gives users access to a predefined web page. See Embedding Websites.
icon1 Email template Enables users to select an email template to be sent to the record.
icon1 List Enables users to select one or more items from a list of a pre-defined set of options.
icon1 Combined choice A control that consists of a text box and drop-down list.
icon1 Matrix Enables users to choose a value from a list of a pre-defined set of options.
icon1 Button Enables users to trigger a predefined task set up by pressing a virtual button.
icon1 Sound Enables users to play a voice file during a phone call. Can be heard by the other party.
icon1 Box Used to contain and group different type of controls.
icon1 Chart Used to create multiple boxes to contain and group various types of controls.
icon1 Placeholder Used as a line break to divide groups of controls.
icon1 VCC Live Pay Allows agents to initialize one-off or recurring over-the-phone payments.

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