Quality Management Statistics

Get an overview of call quality based on how supervisors rated a call.

Table of Contents

• To Check Quality Management Statistics

To Check Quality Management Statistics

1. From the VCC Live menu, select Logs and Statistics > Quality Management Statistics.
2. Set the time interval you need the log for.
3. Press for more filtering options, then press Search.

You have the option to filter by:

• Project
• Team
• Agent
• Evaluator
• Status

You can filter the records both by date of assessments and date of calls. Open the assessment to see detailed results or start the audio player for the call. It is possible to change the dimension of records, including project, agent and evaluator.