User Activity Log
Administrator and supervisor users can view logs for what activities supervisor users have attempted or managed to carry out, including log-in requests, setting updates, deletion of a Robinson List entry, etc.
To Check User Request Activity Log
- From the VCC Live menu, select Logs and Statistics > User Activity Log.
Please note that items in the User-activity log that are older than 1 year are being automatically deleted. To view the Hungarian version of the below table, please click here.
User Activity Log Overview
| Former name | Name | Description |
|---|---|---|
| ID | Action ID | Action identifier number. Enables you to keep track of all user activities. The number is generated when the action is logged. |
| Time | Time | Time when the action was logged. |
| Interface | Interface | The interface related to the action. |
| Action | Action | The action the user committed. |
| Username | Username | The user who committed the action. |
| IP Address | IP Address | The IP address of the user who committed the action. |
| Project ID | Project ID | Project identifier number. It is generated when a project is created. |
| Record ID | Record ID | Record identifier number. The number is generated when a record is created. |
| Note | Note | A note added by the system. (For example, an invalid username that attempted to log in.) |
Tip: Add or remove additional information columns by using the
button.
button.Logged Actions
The User Activity log includes the following actions:
Reading or Exporting customer data
- Every Export initiated by users, including Records, CDR log, Chat log, emails, tickets, phone numbers, Callback list, imports, VCC Pay transactions and recurring payments.
- Opening a client’s data including the user-state statistic,its export, and balance CDR details.
- Full database export
- Playing or downloading voicefiles
- VCC Live Archiver downloads for records, voice files and CDRs
Deletions
- Deleting a voice file or moving it to trash.
- Deleting emails or tickets, with the count in the comment.
- Deleting a Robinson list, or some or all of its identifiers.
- Deleting tokens, webhooks or mail accounts.
- Deleting an inbound action.
- Cancelling a recurring payment.
Security and configuration changes
- Users and rights: adding a user, modifying a user or changing rights
- API access:
- generating, modifying or deleting API tokens
- Changing API settings
- Adding or deleting webhooks
- Adding or deleting an email account
- Projects:
- Changing call settings or project status
- Activating or deactivating a project
- Changes to the dropped-disposition override.
- Timezone changes
- Phone-number assignment changes
- Inbound: adding, updating or duplicating a process or exporting/importing a template
- Script editor: creating a page or uploading a file
- Ticket automations: add, update and remove.
- Robinson list: add phone numbers
Imports and data changes
- Import upload, execute, restore and download
- Adding a record
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