Debt collection software

Accelerate recoveries with a total debt collection solution

Drive faster and simpler collections

VCC Live’s debt collection software is your all-in-one tool for managing the full scope of recovery activities.

  • Boost outreach

    Achieve higher levels of connectivity with debtors by using automated dialers, voicemail detection, outbound IVR and more.

  • Go omnichannel

    Give customers and agents complete freedom to connect over phone, SMS, email, live chat, and more.

  • Speed up repayments

    Provide debtors and agents with an easy way to pay by using dedicated features such as over-the-phone payments for collections.

  • Integrate freely

    Use out-of-the-box and custom integrations to easily sync your CRM and other trusted business tools with our software.

  • Gain awareness

    Attain a real-time view into your retail performance and even create custom KPIs to match your sales needs.

  • Stay secure

    Safeguard all sensitive information with our dedicated data centers and an ISO-certified cloud-based solution.

…or check out VCC Live’s outbound campaign management
in this interactive demo ▶️

Channels for maximizing customer outreach

Use an omnichannel solution to connect with customers and debtors in more ways.


Make and receive calls while ensuring high connection quality and intuitive coverage. Scale your phone solution, easily acquire new numbers, and let us help you get set up with our telco consultancy.

Voice >


Conduct automated outreach to debtors and new customers. Send large-scale campaigns to prospects, nurture leads with promotional workflows, and easily personalize all emails for higher levels of engagement.

Email >


Design and automate personalized SMS messages for customers. Send large-scale outreach campaigns, set up triggers for customer confirmations, and deliver messages across any country using the best telco rates.


... and more

Provide a holistic and seamless experience for customers by including live chat for converting website visitors into customers, chat apps for modern communication, and social media for digital engagement.

Features for accelerating collection performance

Help your collections teams go beyond with an array of built-in automation tools.

Predictive dialer

Boost your outbound performance by only handling live calls. Easily import contact lists, sync with your CRM, and quickly tweak settings to continuously optimize your dialing strategy.

Predictive dialer >

Voicemail detection

Avoid voicemails by swiftly detecting and skipping past them. Automatically leave pre-recorded or SMS messages, preserve agents time for active calls, and automate the rescheduling of callbacks.

Voicemail detection >

Outbound IVR

Run outbound voice campaigns without agents by using pre-recorded messages. Deliver large-scale campaigns to limitless customers, include keypad menu buttons, and enable customers to join inbound processes.

Outbound IVR >

Phone payments

Accelerate payments with swift and secure processing over the phone. Boost conversions while on a call with customers, conduct one-off or set up recurring payments, and safeguard card details at all times.

Phone payments >

Live dashboards

View up-to-date call handling information for teams and individuals and identify issues immediately. Easily customize to meet goals, keeps engaged with performance data, and instantly export reports.

Live dashboards >

Help your agents to improve

Use features to implement performance-boosting activities for agents.

  • Quality management

    Easily build call evaluation forms for supervisors to rate agent performance, share feedback, and help them to continuously improve.

  • Call monitoring

    Automatically record all calls, listen in on live calls, and even use call whispering for coach agents without customers hearing.

  • Script editor

    Create a dynamic playbook for agents to guide them during a call. Build unlimited scripts and data capture forms to cover all circumstances.

Integrate with your trusted business tools

Help your collections teams go beyond with an array of built-in automation tools.

Sync VCC Live with a huge range of out-of-the-box integrations or allow our team to support connectivity with almost any platform.

Enable a smooth data flow between VCC Live and your integrations and make agent lives easier by seamlessly coordinating all tools.


Keeping your company and its customers secure

  • ISO certifications for the utmost confidence in our regulatory compliance, commitment to security, and data handling
  • Dedicated global data centers and private cloud operation for enhanced security, disaster recovery, and business continuity
  • PCI DSS compliance to protect our clients’ customers with strict measures for card transactions and any data misuse
  • Total GDPR compliance ensuring dedication to transparent data handling, robust security measures and more
  • Fraud detection through additional features such as our voice biometric capabilities to add an extra layers of security
  • Several other measures incl. custom data retention periods, two-factor authentication, and user access management

Check out our features in action

Watch this video to see what our predictive dialer is capable of. We’ll show you how to quickly upload your dial list, update settings, and start making calls.

Use our automatic dialer to:

  • Increase talk time and reduce wait time
  • Make your agents more productive
  • Reduce frustrations related to waiting for connections

Detecting voicemail is one of the best ways to ensure your agents spend time on real calls. You can skip calls that connected to voicemail and put them on a predefined process (e.g. recording a message, or sending an SMS).

Use voicemail detection to:

  • Increase the time your agents talk to real people
  • Reduce frustration related to unreached connections
  • Only focus on things that matter & automate everything else

VCC Live gives you access to sophisticated functions which you can fully set up yourself, without involving the IT team. For example, you can build and run automated voice campaigns with as many interactive options (IVR) as you like.

Use automatic voice calling to:

  • Promote new products or services
  • Send renewal reminders to customers
  • Conduct automated cold outreach campaigns

Telco Services

VCC Live also offers telco consultancy to set you up with everything you need.


Full telco support

International numbers

Global coverage

Competitive call rates

Debt collection success for clients

Ferratum is a microloan specialist with over 2 million customers. Implementing VCC Live’s platform helped them to:

  • increase agent talk time using predictive dialer
  • automate personalized SMS reminder workflows
  • integrate our solution with their existing CMS
  • achieved a 65% growth in collections efficiency


4finance offers it customers lending services across 15 countries. VCC Live provides the group with an all-in-one contact center solution to:

  • boost agent talk time with predictive dialer and voicemail detection
  • provide comprehensive reporting via a real-time KPI dashboard
  • enable instant customer collections with over-the-phone payment


How G2 users rank VCC vs. other providers

We’re proud to be recognized by clients as one of the best solutions around.

VCC Live Avaya Genesys 8×8
Meets requirements 8.8 8.7 8.5 8.3
Ease of use 9.0 8.4 8.9 8.2
Ease of setup 8.7 7.5 8.2 7.5
Quality of support 9.0 8.2 8.1 8.0
Partnership 9.3 7.9 8.4 8.1
Product direction 8.6 7.1 8.6 7.9


Check out the full G2 user rating comparison here.

Clients relying on VCC Live every day

Get started with VCC Live

Let’s discuss your debt collection contact
center needs and a solution that works for you.