Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
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Check out our history
BPO contact center software
With VCC Live, BPOs have a complete tool to manage the full spectrum of their outbound and inbound activities. Deliver exceptional customer service, boost your outbound sales performance, and accelerate your collections – all with a fully scalable platform that’s swift to implement and easy to use.
By 2030, the business process outsourcing (BPO) industry is projected to reach a global market size of $525 billion – propelling itself to over double its current value in 2022. While the prospect of capitalizing on this growth is enticing for all service providers, a BPO’s success hinges on its ability to adapt and evolve its client partnership model.
In this eBook, we use the latest industry research to identify and explore the three most important factors that we feel will be critical to the success of future BPO-client partnerships.
BPO clients are renowned for always wanting more. Equip yourself with the features and channels to keep clients delighted.
A BPO’s scope of work is often diverse. Boost your service offering with more solutions than ever before to meet any requirements.
The BPO industry faces up to 60% agent attrition. Make their lives easier with cloud-based software that they can use anywhere.
BPO projects have a tendency to fluctuate. A fully customizable contact center platform helps you swiftly adapt to any circumstance.
Ensuring transparency is a key BPO challenge. Adopt real-time monitoring tools and a suite of quality management features.
BPOs need to be flexible to meet demands and CCaaS costs should follow suit. Cost-per-seat pricing keeps everything straightforward.
TalentWorldGroup’s leader, Andrew Harmati, shares insights of what it’s like working with VCC Live, which software features help his company to succeed, and what he’s personally enjoyed the most from our ever-growing partnership.
VCC Live serves as an integral part of multinational BPO SYKES’ partnership with telecom giant, Huawei. Providing a platform for non-voice, customer & IT support across 21 countries, we’ve helped SYKES to:
IT and billing support platform handling all queries for their telecom client’s 4+ million customer base across Turkey.
Cloud contact center software delivering customer support for some of its biggest clients, including Nestlé, eMAG, and A1.
Sales and customer service platform for its financial services and insurance clients across Germany.
Inbound customer support software for key client E.ON – including an over-the-phone utilities meter-reading function built by VCC.
Our contact center software is purpose-built for teams to deliver, no matter the project
Orchestrate an exceptional customer
journey with multichannel, IVR,
and skill-based routing.
Ramp up agent productivity with
advanced dialers, voicemail
detection, and live dashboards.
Recover like never before with
predictive dialer, phone payments,
and real-time collection data.
Whether your agents work on-premise or remotely, our cloud-based contact
center software gives them the tools to perform, keeps everything secure,
and boosts your agent talent pools and retention.
Let’s discuss your BPO contact center software needs
and discuss a solution that works for you.
