Customer service contact center software

Build and manage an exceptional CX with just one platform

Take customer service to new levels

Boost resolutions with omnichannel, automation, and much more.

  • Go omnichannel

    Delight customers with the freedom to connect with your business over phone, SMS, email, live chat, and more.

  • Handle volume

    Use tools such as skills-based routing, IVR and more to manage peak volumes and diminish wait times.

  • Resolve swiftly

    Boost first contact resolution by connecting customers with the agents best-suited to handling their query.

  • Drive automation

    Make agents’ lives easier by automating manual tasks and allowing them to focus on the customer.

  • Integrate freely

    Use out-of-the-box and custom integrations to easily sync your CRM and other trusted business tools with our software.

  • Scale with ease

    Easily scale your solution in line with demands and use real-time data to guide resourcing decisions.

Channels for delivering a great CX

Use an omnichannel solution to communicate with customers over the channels they prefer.


Make and receive calls while ensuring high connection quality and intuitive coverage. Scale your phone solution, easily acquire new numbers, and let us help you get set up with our telco consultancy.

Voice >


Drive faster resolutions with a full-featured email capability and dedicated ticketing system. Automatically distribute emails to the right agents, set up auto-response emails, and send large-scale personalized campaigns.

Email >


Design and automate personalized SMS messages for customers. Send large-scale outreach campaigns, set up triggers for customer confirmations, and deliver messages across any country using the best telco rates.


... and more

Provide a holistic and seamless experience for customers by including live chat for real-time customer support, chat apps for modern communication, and social media for digital engagement.

Features for better customer service

Use features for easily building and automating a solution that works for your business.

Automatic call distribution

Boost first call resolutions by connecting customers with the most suitable agents as quickly as possible. Handle peaks in volume, monitor call flow in real time, and adapt your strategy whenever required.


IVR system

Easily build IVR menus to help customers handle their own matters. Include self-service options for callers, sync IVR with your CRM for personalized experience, and implement yourself without any IT involvement.

IVR system >

Live dashboards

View real-time call handling information for teams and individuals and identify issues immediately. Easily customize to meet goals, keeps engaged with performance data, and instantly export reports.

Live dashboards >

Script editor

Prepare agents to handle every call with customizable scripts. Easily create a dynamic playbook to intuitively guide them depending on customer requests and add data capture forms to collect key information.

Script editor >

Help your agents to improve

Use features to implement performance-boosting activities for agents.

  • Quality management

    Easily build call evaluation forms for supervisors to rate agent performance, share feedback, and help them to continuously improve.

  • Call monitoring

    Automatically record all calls, listen in on live calls, and even use call whispering for coach agents without customers hearing.

  • Built-in chat

    Stay connected with agents via a built-in chat function enabling real-time communication and engagement.

Integrate with your trusted business tools

Sync VCC Live with a huge range of out-of-the-box integrations or allow our team to support connectivity with almost any platform. Enable a smooth data flow between VCC Live and your integrations and make agent lives easier by seamlessly coordinating all tools.


Check out VCC Live in action

VCC Live’s IVR system helps you handle more calls and better use your agents’ time by giving interactive options to your callers. Check out the video to get familiar with what’s it like to set up, edit and test IVR menus in VCC Live.

  • Add and edit IVR buttons on-the-fly
  • Apply changes instantly without deployment time
  • Make test calls simulating any time and date to experience the same as your callers
  • Sync your IVR tree with a CRM to make real-time changes in your IVR
  • Add voice identification for additional security and flexibility

With VCC Live, it’s possible to make and receive calls without even leaving your CRM dashboard. See how this integration looks like and how it can make your life A LOT easier.

With this handy Salesforce integration you can:

  • Access your contact center’s features directly in Salesforce
  • View CRM data and make updates on-the-fly, during phone calls
  • Receive inbound calls, view history and transfer calls

Explore some of the sophisticated settings you can customize yourself in VCC Live. This will help you make changes without involving the IT team.

Watch this demo to see how easy it is to:

  • Add 100% custom KPIs to your dashboard
  • Manage agent schedules
  • Add and modify custom dispositions
  • Add new fields to the agent interface

Telco Services

VCC Live also offers telco consultancy to set you up with everything you need.


Full telco support

International numbers

Global coverage

Competitive call rates

Driving customer service success for clients

Retail leader Decathlon switched from an unreliable system to VCC Live which enabled them to:

  • help customers navigate to key departments with IVR buttons
  • integrate their CRM to better handle over 700k customer records
  • create a built-in phonebook to keep all departments connected


tbi bank offers consumer finance and business lending to more than 1.4 million people across Europe. VCC Live helped them to:

  • Effectively handle high volumes of inbound calls in peak times
  • Securely process real-time customer data for accurate reporting
  • Increase inbound call handling to consistently above 95%
  • Significantly reduce complaints about unanswered calls


How users rank VCC vs. other providers

We’re proud to be recognized by clients as one of the best solutions around.
Check out the full G2 user rating comparison here.

VCC Live Five9 Genesys NICE
Meets requirements 8.8 8.1 8.4 8.8
Ease of use 9.0 8.2 8.9 8.8
Ease of setup 8.6 7.6 8.3 7.9
Quality of support 9.0 8.0 7.9 8.4
Partnership 9.2 8.5 8.3 8.2
Product direction 8.8 6.9 8.4 8.2

Driving key successes for clients around the world

Get started with VCC Live

Let’s discuss your customer service contact center
needs and a solution that works for you.