Email management platform for contact centers

Easily coordinate, automate, and boost performance using email software equipped with automatic distribution, ticketing, and much more.

Take your email performance to new levels

  • Balance the work

    Automatically distribute emails evenly among active agents to ensure effective and swift handling.

  • Automate routing

    Direct emails to the right agents based on types of queries to maximize timely resolutions and satisfaction.

  • Send in mass

    Conduct wide scale outreach to any volume of contacts to connect with more customers than ever before.

  • Use ticketing

    Track open issues, receive alerts, avoid escalation, and share customer history among relevant agents.

  • Personalize messaging

    Automate personalized emails to any and all of your contacts to keep engagement high without manual work.

  • Switch channels

    Use omnichannel to instantly continue customer dialog across phone, SMS and chat apps – in just one platform.

Easily automate and monitor emails

Build auto-response emails

Set up email templates in just a few clicks to give customers prompt, personalized messages and diminish manual email-writing for agents.

Templates enable consistent, on-brand messaging for customers and give you comprehensive control over your email communications.

Send test emails before making templates active, upload dynamic email attachments including personalized customer info, and more.

Disposition-driven emails

Based on how customers interact with your emails, you can set a range of follow-up actions to drive further engagement.

These activities can include automated follow-up emails or even callbacks to boost customer outreach.

No matter the size of your campaign, you can easily set your own parameters to get the most out of your email performance.

Track email performance in real time

Our KPI dashboards provide a holistic insight into your contact center performance. Monitor emails and other channels in real time, make swift decisions, and motivate agents with metrics.

Build and coordinate dashboards however you want by simply adding new metrics, using a drag-and-drop system, and even creating custom KPIs that fit your unique goals.


Email ticketing serving millions of customers

VCC Live serves as an integral part of multinational BPO SYKES’ partnership with telecom giant, Huawei. Providing an email platform for non-voice, customer & IT support across 21 countries, we’ve helped SYKES to:

  • implement a new solution in just one month
  • introduce a swift-resolution ticketing system
  • automate customer emails with workflows
  • achieve a 3x cost saving per agent license


Integrate email with other tools

Sync VCC Live with a huge range of CRMs and other applications to make the most of your customer data.

Our software connects with a multitude of third-party platforms and we can also support entirely custom integrations.


Build an omnichannel approach

Explore our contact center software’s other channels.



    Easily handle calls and provide customers with crystal-clear voice quality over digital VoiP lines.



    International SMS ideal for mass sending, notifications, order confirmations, and more.


    Live chat

    Deliver real-time, personalized support to answer queries and identify sales opportunities.


    Chat apps

    Sync your company’s social media pages to enable digital engagement with customers.


    Social media

    Unify your customer experience and engage with customers through the channels they prefer

Clients relying on our contact center platform

Get started with VCC Live

Let’s discuss an email solution that works for you.