Inbound call
center software

Deliver greater engagement and faster resolutions with an omnichannel contact center solution that’s stacked with intelligent features.

Your all-in-one CX tool

Easily manage all of your inbound activities with just one platform.

  • Go omnichannel

    Delight customers with the freedom to connect with your business over phone, SMS, email, live chat, and more.

  • Resolve swiftly

    Boost first contact resolution by connecting customers with the agents best-suited to handling their query.

  • Boost call quality

    Use digital VoIP lines for crsytal-clear connection and automatically switches between telco providers for great coverage.

  • Handle volume

    Make use of tools such as skills-based routing, IVR and more to manage high call volumes and diminish wait times.

  • Ramp up development

    Help agents to improve with call monitoring features and quality management tools for providing valuable feedback.

  • Scale with ease

    Swiftly adapt to meet your sales call center needs with workforce management tools and concurrent user pricing.

Delight customers across every channel

Voice for crystal-clear connection

  • Make and receive calls in just one platform
  • Ensure high call quality with digital VoIP lines
  • Maintain strong coverage with automated provider switching
  • Add new numbers from 60+ countries or use your own
  • Use our telco consultancy to set you up with everything

Email for automation and ticketing

  • Track and resolve issues with a ticketing system
  • Automatically distribute emails for faster resolutions
  • Send mass emails while maintaining personalization
  • Set up auto-replies with custom notifications
  • Use templates and customize however you want

SMS for personalized notifications

  • Quickly compose messages in just a couple of steps
  • Automate your SMS with customizable parameters
  • Conduct mass campaigns to any number of contacts
  • Use personalizaton for strong levels of engagement
  • Send global messages using the best telco rates

Live chat for real-time support

  • Swiftly resolve queries for your website visitors
  • Handle multiple chats and allow agents to switch between chats
  • Use response suggestions in line with your FAQs
  • Smartly route customers to the most suitable agents
  • Sync with other channels such as SMS, chat apps, and more

Chat apps for modern communication

  • Easily sync with WhatsApp, Messenger, and many more
  • Reach more customers over the most popular channels
  • Convert chats to tickets for increased issue resolution
  • Use one profile to boost your company’s brand
  • Log all chats to maintain a record of customer conversations

Social media for digital engagement

  • Respond to comments on your company’s social profile
  • Boost loyalty offering proactive customer support
  • Avoid escalation by quickly addressing questions or issues
  • Show great support in view of wide social media audiences
  • Connect with processes such as ticketing and chat transfers

Drive efficiencies with inbound tools

Automatic call distribution for swift resolution

Boost first call resolutions by connecting customers with the most suitable agents as quickly as possible. Handle peaks in volume, monitor call flow in real time, and adapt your strategy whenever required.


IVR system for better navigation

Easily build IVR menus to help customers handle their own matters. Include self-service options for callers, sync IVR with your CRM for personalized experience, and implement yourself without any IT involvement.


Live dashboards for real-time awareness

Easily build IVR menus to help customers handle their own matters. Include self-service options for callers, sync IVR with your CRM for personalized experience, and implement yourself without any IT involvement.


Script editor for guiding agents

Prepare agents to handle every call with customizable scripts. Easily create a dynamic playbook to intuitively guide them depending on customer requests and add data capture forms to collect key information.


Integrate with your trusted business tools

Sync VCC Live with a huge range of out-of-the-box integrations or allow our team to support connectivity with almost any platform. Enable a smooth data flow between VCC Live and your integrations and make agent lives easier by seamlessly coordinating all tools.


Telco Services

VCC Live also offers telco consultancy to ensure you have everything you need.

Number Portability

SIP Connectivity

Local Rates

International DID numbers

Watch our inbound tools in action

VCC Live’s IVR system helps you handle more calls and better use your agents’ time by giving interactive options to your callers. Check out the video to get familiar with what’s it like to set up, edit and test IVR trees in VCC Live.

  • Add and edit IVR buttons on-the-fly
  • Apply changes instantly without deployment time
  • Make test calls simulating any time and date to experience the same as your callers
  • Sync your IVR tree with a CRM to make real-time changes in your IVR
  • Add voice identification for additional security and flexibility

With VCC Live, it’s possible to make and receive calls without even leaving your CRM dashboard. See how this integration looks like and how it can make your life A LOT easier.

With this handy Salesforce integration you can:

  • Access your contact center’s features directly in Salesforce
  • View CRM data and make updates on-the-fly, during phone calls
  • Receive inbound calls, view history and transfer calls

Explore some of the sophisticated settings you can customize yourself in VCC Live. This will help you make changes without involving the IT team.

Watch this demo to see how easy it is to:

  • Add 100% custom KPIs to your dashboard
  • Manage agent schedules
  • Add and modify custom dispositions
  • Add new fields to the agent interface

Driving inbound success for clients

Retail leader Decathlon switched from an unreliable system to VCC Live which enabled them to:

  • help customers navigate to key departments with IVR buttons
  • integrate their CRM to better handle over 700k customer records
  • create a built-in phonebook to keep all departments connected


tbi bank offers consumer finance and business lending to more than 1.4 million people across Europe. VCC Live helped them to:

  • Effectively handle high volumes of inbound calls in peak times
  • Securely process real-time customer data for accurate reporting
  • Increase inbound call handling to consistently above 95%
  • Significantly reduce complaints about unanswered calls


Keeping you and your customers secure

  • Certifications and compliance including ISO certifications, PCI DSS and GDPR compliance, and other practices
  • Cloud security measures including our global data centers, network security, business continuity, and more
  • Platform security measures including access management, product security, development protocols, and more
  • Privacy measures detailing all of the logical and operational actions steps we take to fortify privacy

How G2 users rank VCC vs. other providers

We’re proud to be recognized by clients as one of the best solutions around.

VCC Live Avaya Genesys 8×8
Meets requirements 8.8 8.7 8.5 8.3
Ease of use 9.0 8.4 8.9 8.2
Ease of setup 8.7 7.5 8.2 7.5
Quality of support 9.0 8.2 8.1 8.0
Partnership 9.3 7.9 8.4 8.1
Product direction 8.6 7.1 8.6 7.9


Check out the full G2 user rating comparison here.

Clients we’re helping to succeed every day

Get started with VCC Live

Let’s discuss inbound call center software
needs and a solution that works for you.