Outbound call
center software

Drive higher levels of talk time and agent productivity with an automation-led platform that’s equipped with powerful outbound features.


Elevate your outbound performance

Take your sales, collections and other outbound projects to new levels.

  • Maximize talk time

    Use omnichannel software with performance automated dialers, voicemail detection and more to increase active talk time.

  • Build better campaigns

    Manage multiple outbound projects with ease and easily coordinate agents between campaigns for optimal performance.

  • Sync your CRM

    Use out-of-the-box and custom integrations to easily sync your CRM and other trusted sales tools with our software.

  • Boost call quality

    Use digital VoIP lines for crsytal-clear connection and automatically switches between telco providers for great coverage.

  • Evolve your agents

    Help agents to level up their outbound performance with a host of call monitoring features and dynamic scripting.

  • Monitor in real time

    Build and maintain KPI dashboards that provide you with a strong awareness and customize however you want.

Reach more customers than ever before

Voice for crystal-clear connection

  • Make and receive calls in just one platform
  • Ensure high call quality with digital VoIP lines
  • Maintain strong coverage with automated provider switching
  • Add new numbers from 60+ countries or use your own
  • Use our telco consultancy to set you up with everything

Email for automation and ticketing

  • Send mass emails while maintaining personalization
  • Use templates and customize however you want
  • Automatically distribute emails for faster resolutions
  • Set up auto-replies with custom notifications
  • Track and resolve issues with a ticketing system

SMS for personalized notifications

  • Quickly compose messages in just a couple of steps
  • Automate your SMS with customizable parameters
  • Conduct mass campaigns to any number of contacts
  • Use personalizaton for strong levels of engagement
  • Send global messages using the best telco rates

Live chat for real-time support

  • Engage prospects while they’re visiting your website
  • Handle multiple chats and allow agents to switch between chats
  • Use response suggestions in line with your FAQs
  • Smartly route customers to the most suitable agents
  • Sync with other channels such as SMS, chat apps, and more

Chat apps for modern communication

  • Easily sync with WhatsApp, Messenger, and many more
  • Reach more customers over the most popular channels
  • Convert chats to tickets for increased issue resolution
  • Use one profile to boost your company’s brand
  • Log all chats to maintain a record of customer conversations

Social media for digital engagement

  • Respond to comments on your company’s social profile
  • Boost opportunities by engaging with interested prospects
  • Grow loyalty offering proactive customer support
  • Show great support in view of wide social media audiences
  • Connect with processes such as ticketing and chat transfers

Boost outreach with outbound tools

Predictive dialer for more live calls

Boost your outbound performance by only handling live calls. Easily import contact lists, sync with your CRM, and quickly tweak settings to continuously optimize your dialing strategy.



Voicemail detection for more talk time

Avoid voicemails by swiftly detecting and skipping past them. Automatically leave pre-recorded or SMS messages, preserve agents time for active calls, and automate the rescheduling of callbacks.



Outbound IVR for automating outreach

Run outbound voice campaigns without agents by using pre-recorded messages. Deliver large-scale campaigns to limitless customers, include keypad menu buttons, and enable customers to join inbound processes.



Live dashboards for real-time awareness

View up-to-date call handling information for teams and individuals and identify issues immediately. Easily customize to meet goals, keeps engaged with performance data, and instantly export reports.



Script editor for guiding agents

Prepare agents to handle every call with customizable scripts. Easily create a dynamic playbook to intuitively guide them on sales scenarios and include forms to collect key data for your CRM.



VCC Pay for over-the-phone payments

Accelerate payments with swift and secure processing over the phone. Boost conversions while on a call with customers, conduct one-off or set up recurring payments, and safeguard card details at all times.



Integrate with your trusted business tools

Sync VCC Live with a huge range of out-of-the-box integrations or allow our team to support connectivity with almost any platform. Enable a smooth data flow between VCC Live and your integrations and make agent lives easier by seamlessly coordinating all tools.



Telco Services

VCC Live also offers telco consultancy to ensure you have everything you need.

Number Portability

SIP Connectivity

Local Rates

International DID numbers

Watch our outbound tools in action

Watch this video to see what our predictive dialer is capable of. We’ll show you how to quickly upload your dial list, update settings, and start making calls.

Use our automatic dialer to:

  • Increase talk time and reduce wait time
  • Make your agents more productive
  • Reduce frustrations related to waiting for connections

Detecting voicemail is one of the best ways to ensure your agents spend time on real calls. You can skip calls that connected to voicemail and put them on a predefined process (e.g. recording a message, or sending an SMS).

Use voicemail detection to:

  • Increase the time your agents talk to real people
  • Reduce frustration related to unreached connections
  • Only focus on things that matter & automate everything else

VCC Live gives you access to sophisticated functions which you can fully set up yourself, without involving the IT team. For example, you can build and run automated voice campaigns with as many interactive options (IVR) as you like.

Use automatic voice calling to:

  • Send overdue payment reminders (debt collection)
  • Send appointment reminders and notifications
  • Run automatic surveys (for example NPS)

Accelerating outbound results for clients

Effective Communication is a Sweden-based BPO firm specialized in the delivery of sales. Partnering with VCC Live enabled them to:

  • Achieve 2,000 outbound agent talk time per month
  • Increase sales to 3,700 per month (avg. of 62 sales per agent)
  • Acquire a custom-build BI dashboard capturing sales in real time



Vodafone uses VCC Live to support their sales and debt collection activities. Our platform has enabled them to:

  • Collect 43% of all debts using over-the-phone VCC Pay in just 12 months
  • Boost “promise kept” KPI to record high levels
  • Increase customers proactively settling outstanding debts



Keeping you and your customers secure

  • Certifications and compliance including ISO certifications, PCI DSS and GDPR compliance, and other practices
  • Cloud security measures including our global data centers, network security, business continuity, and more
  • Platform security measures including access management, product security, development protocols, and more
  • Privacy measures detailing all of the logical and operational actions steps we take to fortify privacy

How G2 users rank VCC vs. other providers

We’re proud to be recognized by clients as one of the best solutions around.

VCC Live Avaya Genesys 8×8
Meets requirements 8.8 8.7 8.5 8.3
Ease of use 9.0 8.4 8.9 8.2
Ease of setup 8.7 7.5 8.2 7.5
Quality of support 9.0 8.2 8.1 8.0
Partnership 9.3 7.9 8.4 8.1
Product direction 8.6 7.1 8.6 7.9


Check out the full G2 user rating comparison here.

Clients we’re helping to succeed every day

Get started with VCC Live

Let’s discuss outbound call center software
needs and a solution that works for you.