Channels for better communication with customers

From voice to chat apps, VCC Live helps your business connect with customers over the channels they prefer.

Drive a great customer and agent experience

With our contact center software, you can
manage all channels you need in just one platform.

Voice for crystal-clear connection

Make and receive calls while ensuring high connection quality and intuitive coverage. Scale your phone solution, easily acquire new numbers, and let us help you get set up with our telco consultancy.


Email for automation and ticketing capabilities

Drive faster resolutions with a full-featured email capability and dedicated ticketing system. Automatically distribute emails to the right agents, set up auto-response emails, and send large-scale personalized campaigns.


SMS for personalized notifications

Design and automate personalized SMS messages for customers. Send large-scale outreach campaigns, set up triggers for customer confirmations, and deliver messages across any country using the best telco rates.


Live chat for real-time customer support

Provide swift resolutions for website visitors to meet customer needs and avoid escalation. Automatically connect users to the right agents, handle multiple conversations at once, and set up auto-response messages for FAQs.


Chat apps for modern communication

Connect with a huge range of apps and engage with customer’s over the world’s most popular channels. Convert chats into tickets, handle all chats under your company’s brand, and securely log all conversations.


Social media for digital engagement

Enable agents to respond to customer comments on your company’s social media page. Resolve issues before they escalate, demonstrate an attentive approach in view of others, and raise tickets from comments.


Integrate with your trusted business tools

Sync VCC Live with a huge range of out-of-the-box integrations or allow our team to support connectivity with almost any platform. Enable a smooth data flow between VCC Live and your integrations and make agent lives easier by seamlessly coordinating all tools.


How users rank VCC vs. other providers

We’re proud to be recognized by clients as one of the best solutions around.
Check out the full G2 user rating comparison here.

VCC Live Five9 Genesys NICE
Meets requirements 8.8 8.1 8.4 8.8
Ease of use 9.0 8.2 8.9 8.8
Ease of setup 8.6 7.6 8.3 7.9
Quality of support 9.0 8.0 7.9 8.4
Partnership 9.2 8.5 8.3 8.2
Product direction 8.8 6.9 8.4 8.2

Clients relying on our contact center platform

Get started with VCC Live

Let’s discuss the channels you need
and a solution that works for you.