Product security is paramount at VCC, and our platform is equipped with robust features to safeguard user data and communications.
We offer configurable IP filtering for data transfer via API calls. This feature empowers users to define and restrict authorized IP addresses, ensuring that data exchange occurs exclusively with trusted sources.
For email security, we ensure comprehensive protection with spam filtering and virus scanning for incoming emails, safeguarding against potential threats. Additionally, we employ email signaling mechanisms for mass email transfer such as DKIM (DomainKeys Identified Mail) and DMARC (Domain-based Message Authentication, Reporting, and Conformance) to verify email authenticity and prevent spoofing.
In chat interactions, we enforce file restrictions to prevent the exchange of potentially harmful files or content. To uphold user privacy, we offer automatic deletion of emails and chat messages after a user-configurable period, with anonymization applied if no tickets are linked to them, ensuring data retention aligns with user preferences.
For transparency and accountability, all activities are meticulously recorded in audit logs, which are securely stored in a central logging system. This feature allows for easy tracking and auditing of all actions taken within the platform, enabling efficient monitoring and ensuring compliance with security and privacy standards.