Ebooks

VCC Live Contact Center Experts sharing their
knowledge to guide you around

https://vcc.live/wp-content/uploads/2020/05/ebook-listing-background.svg
https://vcc.live/wp-content/uploads/2020/05/shutterstock_1679841208-scaled-e1591789978625.jpg
10 June 2020

Practical Guide to Managing Remote Contact Centers

In this ebook, we will guide you on how to set up a successful remote contact center, from the technical requirements and essential software features to the preparation of your team of remote agents.

Download
https://vcc.live/wp-content/uploads/2020/05/image-ebook-min-1.png
07 May 2020

GDPR Guide for Contact Centers

Although GDPR regulation was enacted two years ago, compliance can be seen as part of a continuous evolution in terms of operational practices and data technologies. This book is a guide to help you make sure your data-related processes are up to date and GDPR compliant.

Download
https://vcc.live/wp-content/uploads/2020/05/ebook-industry-expert-backround.svg
https://vcc.live/wp-content/uploads/2020/05/ebook-case-study-backround.svg