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VCC Live Contact Center Experts sharing their
knowledge to guide you around
Practical Guide to Managing Remote Contact Centers
In this ebook, we will guide you on how to set up a successful remote contact center, from the technical requirements and essential software features to the preparation of your team of remote agents.
GDPR Guide for Contact Centers
Although GDPR regulation was enacted two years ago, compliance can be seen as part of a continuous evolution in terms of operational practices and data technologies. This book is a guide to help you make sure your data-related processes are up to date and GDPR compliant.