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Ebooks
VCC Live Contact Center Experts sharing their
knowledge to guide you around
30 April 2021
Download
The 10 Golden Rules of Successful Outbound Campaigns
A successful outbound campaign takes a lot of planning and figuring out. In this ebook, we’d like to save you some time and pain, and share with you our best practices from start to finish, to achieve the best results.
09 December 2020
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Customer Service in Logistics: Reducing Costs by Adopting Cloud Technology
VCC Live experts have researched the possibilities and limitations of technological innovation within the logistics industry. In increasingly accelerated global competition, adopting new technologies and providing the highest quality of customer support is crucial for logistics companies in order to stay afloat. However, change does not always come easy within this industry.
10 June 2020
Download
Practical Guide to Managing Remote Contact Centers
In this ebook, we will guide you on how to set up a successful remote contact center, from the technical requirements and essential software features to the preparation of your team of remote agents.
07 May 2020
Download
GDPR Guide for Contact Centers
Although GDPR regulation was enacted two years ago, compliance can be seen as part of a continuous evolution in terms of operational practices and data technologies. This book is a guide to help you make sure your data-related processes are up to date and GDPR compliant.
30 April 2021
Download
The 10 Golden Rules of Successful Outbound Campaigns
A successful outbound campaign takes a lot of planning and figuring out. In this ebook, we’d like to save you some time and pain, and share with you our best practices from start to finish, to achieve the best results.
09 December 2020
Download
Customer Service in Logistics: Reducing Costs by Adopting Cloud Technology
This ebook will examine the issues that logistics and transport companies are facing currently and the way that cloud-based customer service can help solve these challenges.
10 June 2020
Download
Practical Guide to Managing Remote Contact Centers
In this ebook, we will guide you on how to set up a successful remote contact center, from the technical requirements and essential software features to the preparation of your team of remote agents.
07 May 2020
Download
GDPR Guide for Contact Centers
Although GDPR regulation was enacted two years ago, compliance can be seen as part of a continuous evolution in terms of operational practices and data technologies. This book is a guide to help you make sure your data-related processes are up to date and GDPR compliant.
Read more from our industry experts
blog
How to Prepare For an Unexpected Health-Related Scenario in the Contact Center
March 12, 2020
Read our Success Stories
Check how performance-driven companies around the world are using
VCC Live to take their customer experience to a whole new level
DHL
Moving from on-premise software to the Cloud with VCC Live
DHL provides almost an infinite number of logistics needs, including international courier, parcel, and express mail services.
Protocall
Maximizing Outbound Calls with a Customizable Predictive Dialer
VCC Live's predictive dialer allowed Protocall to fine-tune their dialer settings and reach the highest number of successful calls in their outbound campaigns.
4Life Direct
Multi-channel sales – focusing on effectiveness
We helped 4Life Direct maintain effective telesales processes and handle their increased number of outbound and inbound calls.
United Call Centers
Managing customer data in a completely secure way
Combining cloud & physical contact center setups using home-based remote workforces while also having a physical brick-and-mortar contact center.