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VCC Live Contact Center Experts sharing their
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Increasing Efficiency Through Contact Center Automation
How much time does your contact center spend on repetitive tasks, dialing, waiting, and making small decisions over and over? We collected 8 different contact center automation methods to save you significant time.
The 10 Golden Rules of Successful Outbound Campaigns
A successful outbound campaign takes a lot of planning and figuring out. In this ebook, we’d like to save you some time and pain, and share with you our best practices from start to finish, to achieve the best results.
Customer Service in Logistics: Reducing Costs by Adopting Cloud Technology
This ebook will examine the challenges that logistics and transport companies face to retain customers and keep lean and efficient customer support processes.
Practical Guide to Managing Remote Contact Centers
In this ebook, we will guide you on how to set up a successful remote contact center, from the technical requirements and essential software features to the preparation of your team of remote agents.
GDPR Guide for Contact Centers
Although GDPR regulation was enacted two years ago, compliance can be seen as part of a continuous evolution in terms of operational practices and data technologies. This book is a guide to help you make sure your data-related processes are up to date and GDPR compliant.