Ebooks

VCC Live Contact Center Experts sharing their
knowledge to guide you around

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30 April 2021

The 10 Golden Rules of Successful Outbound Campaigns

A successful outbound campaign takes a lot of planning and figuring out. In this ebook, we’d like to save you some time and pain, and share with you our best practices from start to finish, to achieve the best results.

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09 December 2020

Customer Service in Logistics: Reducing Costs by Adopting Cloud Technology

This ebook will examine the issues that logistics and transport companies are facing currently and the way that cloud-based customer service can help solve these challenges.

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10 June 2020

Practical Guide to Managing Remote Contact Centers

In this ebook, we will guide you on how to set up a successful remote contact center, from the technical requirements and essential software features to the preparation of your team of remote agents.

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07 May 2020

GDPR Guide for Contact Centers

Although GDPR regulation was enacted two years ago, compliance can be seen as part of a continuous evolution in terms of operational practices and data technologies. This book is a guide to help you make sure your data-related processes are up to date and GDPR compliant.

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