Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
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Check out our history
Our automation-led features are designed to help your business drive new efficiencies and delight customers.
With our contact center software, you gain
a host of features through just one platform.
Boost your outbound performance by only handling livVe calls. Easily import contact lists, sync with your CRM, and quickly tweak settings to continuously optimize your dialing strategy.
Easily build IVR menus to help customers handle their own matters. Include self-service options for callers, sync IVR with your CRM for personalized experience, and implement yourself without any IT involvement.
Run outbound voice campaigns without agents by using pre-recorded messages. Deliver large-scale campaigns to limitless customers, include keypad menu buttons, and enable customers to join inbound processes.
Avoid voicemails by swiftly detecting and skipping past them. Automatically leave pre-recorded or SMS messages, preserve agents time for active calls, and automate the rescheduling of callbacks.
Accelerate payments with swift and secure processing over the phone. Boost conversions while on a call with customers, conduct one-off or set up recurring payments, and safeguard card details at all times.
Boost first call resolutions by connecting customers with the most suitable agents as quickly as possible. Handle peaks in volume, monitor call flow in real time, and adapt your strategy whenever required.
View up-to-date call handling information for teams and individuals and identify issues immediately. Easily customize to meet goals, keeps engaged with performance data, and instantly export reports.
Sync VCC Live with a huge range of out-of-the-box integrations or allow our team to support connectivity with almost any platform. Enable a smooth data flow between VCC Live and your integrations and make agent lives easier by seamlessly coordinating all tools.
Manage phone calls and maximize your agents’ talk time with the auto dialer solution that best fits your campaign aims.
Orchestrate high volumes of incoming calls with a system that minimizes wait time and supports first contact resolution.
Transform contact center data into powerful intelligence and build dashboards uniquely aligned to your goals.
Build and edit call center scripts without any coding required, and equip your agents with verified data and external tools during calls.
Be present on the most popular communication platforms to meet your customers where they actually are.
Give agents enough pre-call and afterwork time and enable them to control the call flow based on the campaign’s needs.
Accelerate outbound campaigns with a dialer that rings as many people as there are agent available.
Use answering machine detection to skip voicemails and handle them in an automated process for future follow-ups.
Get a full overview of your operations with global and project-specific reports, customizable dashboards and more.
Record every call and get a quick access to your audio files. Use them for sharing feedback with agents, campaign analysis and legal reasons.
Let’s discuss the features you need
and a solution that works for you.
