Features for boosting contact center performance

Our automation-led features are designed to help your business drive new efficiencies and delight customers.

Achieve new levels of output

With our contact center software, you gain
a host of features through just one platform.

Predictive dialer for maximizing talk time

Boost your outbound performance by only handling livVe calls. Easily import contact lists, sync with your CRM, and quickly tweak settings to continuously optimize your dialing strategy.


IVR system for swift navigation and resolutions

Easily build IVR menus to help customers handle their own matters. Include self-service options for callers, sync IVR with your CRM for personalized experience, and implement yourself without any IT involvement.


Outbound IVR for automated outreach

Run outbound voice campaigns without agents by using pre-recorded messages. Deliver large-scale campaigns to limitless customers, include keypad menu buttons, and enable customers to join inbound processes.


Voicemail detection for focusing on active calls

Avoid voicemails by swiftly detecting and skipping past them. Automatically leave pre-recorded or SMS messages, preserve agents time for active calls, and automate the rescheduling of callbacks.


Over-the-phone payments with VCC Live Pay

Accelerate payments with swift and secure processing over the phone. Boost conversions while on a call with customers, conduct one-off or set up recurring payments, and safeguard card details at all times.


Automatic call distribution for a great CX

Boost first call resolutions by connecting customers with the most suitable agents as quickly as possible. Handle peaks in volume, monitor call flow in real time, and adapt your strategy whenever required.


Live dashboards for real-time awareness

View up-to-date call handling information for teams and individuals and identify issues immediately. Easily customize to meet goals, keeps engaged with performance data, and instantly export reports.


Integrate with your trusted business tools

Sync VCC Live with a huge range of out-of-the-box integrations or allow our team to support connectivity with almost any platform. Enable a smooth data flow between VCC Live and your integrations and make agent lives easier by seamlessly coordinating all tools.


Explore more contact center software features

  • Auto dialers

    Manage phone calls and maximize your agents’ talk time with the auto dialer solution that best fits your campaign aims.

  • Call queuing

    Orchestrate high volumes of incoming calls with a system that minimizes wait time and supports first contact resolution.

  • Business intelligence

    Transform contact center data into powerful intelligence and build dashboards uniquely aligned to your goals.

  • Script editor

    Build and edit call center scripts without any coding required, and equip your agents with verified data and external tools during calls.

  • Multichannel call center

    Be present on the most popular communication platforms to meet your customers where they actually are.

  • Manual dialer

    Give agents enough pre-call and afterwork time and enable them to control the call flow based on the campaign’s needs.

  • Power dialer

    Accelerate outbound campaigns with a dialer that rings as many people as there are agent available.

  • AMD

    Use answering machine detection to skip voicemails and handle them in an automated process for future follow-ups.

  • Call center reporting

    Get a full overview of your operations with global and project-specific reports, customizable dashboards and more.

  • Call recordings

    Record every call and get a quick access to your audio files. Use them for sharing feedback with agents, campaign analysis and legal reasons.

How users rank VCC vs. other providers

We’re proud to be recognized by clients as one of the best solutions around.
Check out the full G2 user rating comparison here.

VCC Live Five9 Genesys NICE
Meets requirements 8.8 8.1 8.4 8.8
Ease of use 9.0 8.2 8.9 8.8
Ease of setup 8.6 7.6 8.3 7.9
Quality of support 9.0 8.0 7.9 8.4
Partnership 9.2 8.5 8.3 8.2
Product direction 8.8 6.9 8.4 8.2

Clients relying on our contact center platform

Get started with VCC Live

Let’s discuss the features you need
and a solution that works for you.