Predictive Dialer
Take your agents’ active talk time to new highs by only handling successfully connected calls.
Built-in features for
boosting your contact
center’s performance
All the features you need in just one platform
Orchestrate and automate call management, boost your outreach with advanced dialers, and gain real-time
transparency of activities – all by using our selection of integrated and highly customizable features.
VCC Live Pay
Enable customers to make secure, over-the-phone payments while on a call with your agents.
Inbound IVR
Enhance the customer’s journey by allowing them to self-navigate their call with their phone’s keypad.
Outbound IVR
Amplify your customer outreach by automating your outbound calls without agent involvement.
Voicemail Detection
Ensure your agents only handle live calls by diminishing their encounters with voicemails.
Live Dashboards
Attain real-time visibility and control over your contact center’s activities and agent output.
Automatic Call Distribution
Orchestrate the caller journey by automatically connecting them with the right agent.
Features you can modify your way
From customizing your KPI dashboard to managing agent schedules with precision,
VCC Live is the contact center software you can easily customize the way you want.
Want to talk or need a demo?
Our feature-filled cloud contact center software
helps you manage the full scope of your activities.