Banking contact center software

Elevate your bank’s CX with connectivity, resolutions and security

Cloud contact center software
for banking organizations

Serving the banking customers of today.

According to Capgemini’s World Retail Banking report, 95% of executives say legacy systems prevent their organizations from improving customer experience.

VCC Live’s contact center software enables you to connect with customers across any channel, resolve queries quickly, deliver a personalized experience, and keep your customer’s data protected – all with just one platform.

Connect and protect your bank’s customers

Offer banking customers increased connectivity, resolutions and security with just one platform.


    1. Go omnichannel

    Give your bank’s customers the freedom to connect over phone, SMS, email, live chat, and more.


    2. Resolve swiftly

    Assist with account queries, loan applications, card issues and more with one customer-focused plaform.


    3. Enhance security

    Safeguard all sensitive information with our dedicated data centers and an ISO-certified cloud-based solution.


    4. 24/7 availability

    Offer customers round-the-clock support to handle their banking activities with self-service capabilities.


    5. Gain insights

    Gain a real-time view into your CX performance and even create custom KPIs to match your precise needs.


    6. Upsell services

    From automated dialers to outbound IVR, effectively promote loans, credit cards, insurance, and more.

Keeping your bank and its customers secure

  • ISO certifications for the utmost confidence in our regulatory compliance, commitment to security, and data handling
  • Dedicated global data centers and private cloud operation for enhanced security, disaster recovery, and business continuity
  • PCI DSS compliance to protect our clients’ customers with strict measures for card transactions and any data misuse
  • Total GDPR compliance ensuring dedication to transparent data handling, robust security measures and more
  • Fraud detection through additional features such as our voice biometric capabilities to add an extra layers of security
  • Several other measures incl. custom data retention periods, two-factor authentication, and user access management

Features for great customer and agent experience

Instantly switch between channels

Meet customers where they want to be met with omnichannel software. Offer customers and agents a mix of ways to connect, while always being on hand to resolve their queries.

  • VoiceCalls using digital lines for crystal-clear quality
  • EmailBuilt-in email with mass sends and workflows
  • SMS:  Automate notifications to keep consumers updated
  • Live chat: Real-time support to boost resolutions and sales
  • Chat apps: Sync with the messaging apps to grow connectivity
  • Social: Increase interactions on company social pages


Resolve queries fast

Automatic call distribution (ACD) is our call routing system for speedy customer service and efficient issue resolution.

The system automatically places callers in a virtual queue and routes incoming calls to the most suitable agent. This helps keep wait times low, first call resolution high, and your customers happy.


Empower self-service

Our intelligent IVR system allows customers to direct their own calls, provides personalized menu options based on CRM data, and even enables them to resolve their own matters in a convenient way.

Whatever the reason for the customer’s contact, you can easily build menus for them to handle their own queries which preserves agent time for more pressing issues.

explore ivr

Monitor results in real time

Our KPI dashboards provide a holistic insight into your contact center performance. Monitor CX in real time, make staffing decisions based on data, and motivate agents with metrics.

You can also build dashboards however you want by easily reorganizing your dashboard layout and even creating entirely custom KPIs that fit your unique banking goals.


Provide payment convenience

Give customers an easy way to pay with VCC Live Pay: our swift and secure over-the-phone payment option.

Using just their telephone keypad, customers can enter their card details and make purchases while on a call to agents. Help agents to sell more, drive upselling opportunities, and even set up recurring payments.

explore pay

Integrate with your specialist tools

We appreciate the banking and wider financial services industry relies on specialist applications to ensure a strong and secure business performance.

With the ability to integrate with almost any other software via the likes of APIs, webhooks and SDKs, our development team will support all of your custom and unique integration needs.


tbi bank offers consumer finance and business lending to more than 1.4 million people across Europe. VCC Live helped them to:

  • Effectively handle high volumes of inbound calls in peak times
  • Securely process real-time customer data for accurate reporting
  • Increase inbound call handling to consistently above 95%
  • Significantly reduce complaints about unanswered calls


GRÁNIT Bank needed a contact center solution providing secure handling of sensitive customer data. VCC Live helped them to:

  • Implement secure archiving of call recording data via an API
  • Record, store and backtrack recordings for up to 10 years
  • Achieve effective call handling across inbound and outbound
  • Boost productivity with dashboards, automated dialers, and more


Get started with VCC Live

Let’s discuss your banking contact center
needs and a solution that works for you.