Explore how VCC Live helped a fast-growing player in the banking industry to maintain strict standards for security and data retention.
GRÁNIT Bank places great emphasis on excellent customer service through several of its communication channels. For VCC Live, it was a great opportunity to participate in the client’s rapid growth phase by providing a robust and secure solution for handling both inbound and outbound calls.
Ensuring legal data requirements are met
GRÁNIT Bank’s Digital Customer Service Center handles a high volume of various assistance tickets using both inbound and outbound calls depending on the client’s needs and preferences. The department is also responsible for outbound sales campaigns targeted at existing customers. All these activities made VCC Live a perfect fit to help the company optimize their operations on many levels.
One of the key considerations for GRÁNIT Bank when choosing a contact center solution was the ability to securely and effectively. Due to the specific legal requirements in the banking industry, sensitive data needs to be backtracked during fraud detection screening and provided to government authorities when necessary. Data should be stored and made accessible for 10 years.
Easily and securely storing critical records
VCC Live ensured maximum data security for all GRÁNIT Bank’s customer service operations handled with our contact center software. This is possible due to VCC Live’s API and the module for data archiving which enables GRÁNIT Bank to safely and easily record, store, download, and backtrack call recordings.