Chat software for contact centers

Deliver swift resolutions, convert visitors into customers and create automated replies with live chat software.

Customers want to contact you the easy way

Give them the opportunity to make instant contact with your agents.

  • Resolve swiftly

    Boost first contact resolution by quickly addressing customer queries while they’re on your website.

  • Automate replies

    Easily create and set canned responses to promptly answer common questions without agent involvement.

  • Raise tickets

    Meet more complex issues by creating tickets directly from chats and giving agents all the details.

  • Use routing

    Instantly direct chats to the most suitable agents to handle the query based on the customer’s needs.

  • Manage more

    Increase productivity by enabling agents to switch between multiple chats to handle more customer interactions.

  • Switch channels

    Use omnichannel to instantly continue customer dialog across phone, email and SMS – in just one platform.

Easily tailor parameters however you want

With our live chat software, you have total control over your settings.

Forward transcripts to teams

Automatically send chat logs to you selected teams to keep agents in the loop or enhance quality management.

Compose auto-response messages

Automate messages to be sent to live chat customers such as greetings and answers to FAQs.

Select active hours for live chat

Simply select the days and hours you want your agents to respond to customer queries and set out-of-hours messages.

Set response time parameters

Align your live chat’s response time with your SLA and KPIs to gain more control over your customer experience.

Track chat performance in real time

Our KPI dashboards provide a holistic insight into your contact center performance. Monitor emails and other channels in real time, make swift decisions, and motivate agents with metrics.

Build and coordinate dashboards however you want by simply adding new metrics, using a drag-and-drop system, and even creating custom KPIs that fit your unique goals.


Integrate chat with CRMs and more

Sync VCC Live with a huge range of CRMs and other applications to make the most of your customer data.

Our software connects with a multitude of third-party platforms and we can also support entirely custom integrations.


How users rank VCC vs. other providers

We’re proud to be recognized by clients as one of the best solutions around.
Check out the full G2 user rating comparison here.

VCC Live Five9 Genesys NICE
Meets requirements 8.8 8.1 8.4 8.8
Ease of use 9.0 8.2 8.9 8.8
Ease of setup 8.6 7.6 8.3 7.9
Quality of support 9.0 8.0 7.9 8.4
Partnership 9.2 8.5 8.3 8.2
Product direction 8.8 6.9 8.4 8.2

Build an omnichannel approach

Explore our contact center software’s other channels.



    Crystal-clear phone services equipped with automated dialers and advanced call handling.



    Full email platform to prioritize, automate, and communicate with customers.



    International SMS ideal for mass sending, notifications, order confirmations, and more.


    Chat apps

    Expand your reach and connect with customers by using the world’s most popular IM apps.



    Sync your company’s social media pages to enable digital engagement with customers.

Get started with VCC Live

Let’s discuss a live chat solution that works for you.