Financial services contact center

Design and deliver an exceptional CX while safeguarding data

Cloud contact center software
for financial institutions

VCC Live offers its financial services clients increased connectivity, resolutions,
and security
through just one platform for managing all customer interactions.

Our omnichannel software is stacked with features for delivering a great CX –
while safeguarding data with ISO certifications and dedicated, global data centers.


Connect and protect your bank’s customers with increased connectivity, resolutions and security with just one platform.

  • Go omnichannel to give customers freedom to connect
  • Resolve swiftly across account, loan and credit queries
  • Enhance security with dedicated global data centers
  • 24/7 availability via self-service for balance and payments
  • Gain insights with real-time dashboards and custom reporting
  • Upsell services such as credit cards by using outbound tools



Easily manage calls, claims, and resolve queries faster by offering customers a personalized CX solution.

  • Handle volume with routing, distribution, IVR, and more
  • Integrate CRM to give agents info on policy and claims
  • Go omnichannel to give customers freedom to connect
  • Use self-service to help customers with claims and renewals
  • Stay compliant with call recordings, evaluations and more
  • Drive sales of policies with predictive dialer and outbound IVR


Consumer Lending

Manage all of your customer interactions, ramp up campaigns, and accelerate repayments.

  • Grow talk time with customers using automated dialers
  • Go beyond phone to connect with customers in new ways
  • Automate outreach using outbound tools like outbound IVR
  • Boost repayments with secure, over-the-phone payments
  • Use self-service to encourage new loans and repayments
  • Sync CRM to give agents visibility of full customer details


Get started with VCC Live

Let’s discuss your financial services contact center
needs and a solution that works for you.