Take your customer
service to new heights
with social media

Sync your social media channels with our
cloud contact center software to boost
digital engagement with customers

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Connect with more customers than ever before

With billions of users worldwide, using social media as a customer
service channel is unparalleled for its communication reach.

  • Link VCC with your social media pages

    With our social media integration, you can connect your company’s pages to our software to manage all accounts in just one application.

  • Swiftly respond to social media comments

    Customers value the ability to chat directly to companies on social media. Open up a two-way flow of conversation with our integration.

  • Resolve issues before they escalate

    Allow agents to address customer concerns raised on social media to boost issue resolution and diminish need for further action.

  • Connect social media with other processes

    Raise and manage tickets, direct customers to relevant resources, and transfer queries between agents with just one integration.

  • Digitize your company's brand

    Social media activity is pivotal for the modern company. Ensure you convey a helpful image in view of existing and potential customers.

  • Boost customer satisfaction and loyalty

    Maintaining proactive customer service and being continuously on hand only means positive things for your company’s reputation.

What social media really means for customer service

Social media is now more than just a recognized channel for customer communication – it’s arguably the most important channel given its large-scale, global use.

Beyond its more obvious benefits of providing faster care and resolution, the commercial impact is also significant…

Customers spend 20 to 40 percent more money with companies that respond to customer service requests on social media (McKinsey).


Social media for the contact center in practice

VCC Live was asked by business process outsourcing (BPO) leader, SYKES, to support their partnership with telecom giant, Huawei.

Following a swift, one-month implementation of our cloud contact center solution, SYKES benefited from a host of new capabilities – including the ability to respond to customer comments on Huawei’s Facebook page.

In combination with a non-voice customer ticketing system that we developed for SYKES, this social media integration has helped the BPO deliver its clients with highly attentive customer service and engagement.


How users rank VCC vs. other providers

We’re proud to be recognized by clients as one of the best solutions around.
Check out the full G2 user rating comparison here.

VCC Live Five9 Genesys NICE
Meets requirements 8.8 8.1 8.4 8.8
Ease of use 9.0 8.2 8.9 8.8
Ease of setup 8.6 7.6 8.3 7.9
Quality of support 9.0 8.0 7.9 8.4
Partnership 9.2 8.5 8.3 8.2
Product direction 8.8 6.9 8.4 8.2

Maintain a great CX across all channels

With our cloud contact center software’s built-in omnichannel capabilities, your agents
can quickly switch to any of the customer’s preferred channels in just one interface

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    Crystal-clear phone services equipped with automated dialers and advanced call handling.

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    Full email platform to prioritize, automate, and communicate with customers.

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    International SMS ideal for mass sending, notifications, order confirmations, and more.

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    Live chat

    Deliver real-time, personalized support to answer queries and identify sales opportunities.

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    Chat apps

    Expand your reach and connect with customers by using the world’s most popular IM apps.

Clients relying on VCC Live’s platform

Get started with VCC Live

Let’s discuss a social media solution that works for you.