Sales contact center software

Drive sales success with a feature-filled, omnichannel platform

Connect and sell more than ever before

Level up customer communications and use performance-led tools to boost sales.

  • Maximize talk time

    Use omnichannel software with performance automated dialers, voicemail detection and more to increase active talk time.

  • Automate outreach

    Conduct agent-less outbound campaigns using features such as outbound IVR to promote services and generate leads.

  • Sync your CRM

    Use out-of-the-box and custom integrations to easily sync your CRM and other trusted sales tools with our software.

  • Boost development

    Help agents to improve with call monitoring features and quality management tools for providing valuable feedback.

  • Gain awareness

    Attain a real-time view into your retail performance and even create custom KPIs to match your sales needs.

  • Scale with ease

    Swiftly adapt to meet your sales call center needs with workforce management tools and concurrent user pricing.

👉 …in this interactive demo

Channels for greater customer communication

Use an omnichannel solution to reach more customers in new ways.


Make and receive calls while ensuring high connection quality and intuitive coverage. Scale your phone solution, easily acquire new numbers, and let us help you get set up with our telco consultancy.

Voice >


Conduct automated outreach to generate new leads. Send large-scale campaigns to prospects, nurture leads with promotional workflows, and easily personalize all emails for higher levels of engagement.

Email >


Design and automate personalized SMS messages for customers. Send large-scale outreach campaigns, set up triggers for customer confirmations, and deliver messages across any country using the best telco rates.


... and more

Provide a holistic and seamless experience for customers by including live chat for converting website visitors into customers, chat apps for modern communication, and social media for digital engagement.

Features for accelerating sales performance

Help your sales teams go beyond with an array of built-in automation tools.

Predictive dialer

Boost your outbound performance by only handling live calls. Easily import contact lists, sync with your CRM, and quickly tweak settings to continuously optimize your dialing strategy.

Predictive dialer >

Voicemail detection

Avoid voicemails by swiftly detecting and skipping past them. Automatically leave pre-recorded or SMS messages, preserve agents time for active calls, and automate the rescheduling of callbacks.

Voicemail detection >

Outbound IVR

Run outbound voice campaigns without agents by using pre-recorded messages. Deliver large-scale campaigns to limitless customers, include keypad menu buttons, and enable customers to join inbound processes.

Outbound IVR >

Live dashboards

View up-to-date call handling information for teams and individuals and identify issues immediately. Easily customize to meet goals, keeps engaged with performance data, and instantly export reports.

Live dashboards >

Phone payments

Accelerate payments with swift and secure processing over the phone. Boost conversions while on a call with customers, conduct one-off or set up recurring payments, and safeguard card details at all times.

Phone payments >

Integrate with your trusted business tools

Sync VCC Live with a huge range of out-of-the-box integrations or allow our team to support connectivity with almost any platform.

Enable a smooth data flow between VCC Live and your integrations and make agent lives easier by seamlessly coordinating all tools.


Help your agents to improve

Use features to implement performance-boosting activities for agents.

  • Quality management

    Easily build call evaluation forms for supervisors to rate agent performance, share feedback, and help them to continuously improve.

  • Call monitoring

    Automatically record all calls, listen in on live calls, and even use call whispering for coach agents without customers hearing.

  • Script editor

    Create a dynamic playbook for agents to guide them during a call. Build unlimited scripts and data capture forms to cover all circumstances.

Check out our sales tools in action

Watch this video to see what our predictive dialer is capable of. We’ll show you how to quickly upload your dial list, update settings, and start making calls.

Use our automatic dialer to:

  • Increase talk time and reduce wait time
  • Make your agents more productive
  • Reduce frustrations related to waiting for connections

Detecting voicemail is one of the best ways to ensure your agents spend time on real calls. You can skip calls that connected to voicemail and put them on a predefined process (e.g. recording a message, or sending an SMS).

Use voicemail detection to:

  • Increase the time your agents talk to real people
  • Reduce frustration related to unreached connections
  • Only focus on things that matter & automate everything else

VCC Live gives you access to sophisticated functions which you can fully set up yourself, without involving the IT team. For example, you can build and run automated voice campaigns with as many interactive options (IVR) as you like.

Use automatic voice calling to:

  • Promote new products or services
  • Send renewal reminders to customers
  • Conduct automated cold outreach campaigns

Telco Services

VCC Live also offers telco consultancy to set you up with everything you need.


Full telco support

International numbers

Global coverage

Competitive call rates

Driving sales success for clients

Effective Communication is a Sweden-based BPO firm specialized in the delivery of sales. Partnering with VCC Live enabled them to:

  • Achieve 2,000 outbound agent talk time per month
  • Increase sales to 3,700 per month (avg. of 62 sales per agent)
  • Acquire a custom-build BI dashboard capturing sales in real time


4Life Direct is a specialist life insurance firm with several locations across Europe. VCC Live helped them to:

  • 20 to 38 minutes increase of active agent talk time
  • Under 3 hours for all customer callback requests
  • Increase sales to 20% on average per agent
  • 38% of voicemails detected further boosting efficiency


How G2 users rank VCC vs. other providers

We’re proud to be recognized by clients as one of the best solutions around.

VCC Live Avaya Genesys 8×8
Meets requirements 8.8 8.7 8.5 8.3
Ease of use 9.0 8.4 8.9 8.2
Ease of setup 8.7 7.5 8.2 7.5
Quality of support 9.0 8.2 8.1 8.0
Partnership 9.3 7.9 8.4 8.1
Product direction 8.6 7.1 8.6 7.9


Check out the full G2 user rating comparison here.

Clients relying on VCC Live every day

Get started with VCC Live

Let’s discuss your sales contact center
needs and a solution that works for you.