Customer interviews

Insights from professionals

See what contact center experts told us about using VCC Live and how our product made their work more effective & better organized.

Darya Kotseva from tbi bank told us how a robust contact center software helps improve the work of the customer service team she is in charge of.

Darya highlighted rich configuration options that can be used without any help from the IT team. She also talked about the ease of use, reporting and top KPIs that VCC Live helped her team greatly improve.

Retail is one of the industries for which having a trustworthy contact center is key. Customers keep calling constantly about their order status, prices, stock availability, or even opening hours.

Peter Kocsis told us what’s it like in the case of Decathlon Austria’s customer service team. For example, how they were able to customize the software for Austria’s bank holidays when no agents are available.

In terms of their contact center software, BPO companies need an additional layer of flexibility and scalability to fully address their clients’ needs. Watch Andrew Harmati from Talent World Group as he tells us how VCC Live helped his team deliver exactly what was needed.

Their unique setup includes highly customized dialer settings for outbound calls to ensure agents have enough time to prepare, while keeping high productivity & talk time metrics.

Teams that benefit most from a robust
contact center solution

Looking to better understand if your team needs better software for customer communication?
Be it outbound or inbound, there’s definitely room for improvement. See below what you can gain.

  • Customer service

    A trustworthy contact center
    solution can dramatically
    improve the KPIs of your
    customer service team.

  • Sales teams

    Sell smarter, be more productive &
    connect to the right people
    at the right time. Improve talk time
    and make your agents happier.

  • Debt collection

    Ensure debt collection campaigns
    bring as much as possible. Improve
    your collection KPIs, make the
    process smoother & easier to track.

Join your peers benefiting from VCC Live

Enjoy best-in-class features, rich channel
availability and coding-free customization options.