Know more about how our software helped customer-driven companies succeed.
Helping UPC to better coordinate in-house and external call centers
With VCC Live, UPC increased their sales efficiency by as much as 23%. Check out this case study to learn more.
DHL moving contact center operations to the cloud
Read on to find out how DHL made their contact center A LOT more efficient and productive.
Working with UNICEF to transform call management and speed up donations
Read how VCC Live partnered with UNICEF Hungary to introduce their first contact center solution enabling the agency to efficiently handle high call volumes and over-the-phone donations.
Saving 20% of Workforce With Automation For Better Contact Center Efficiency
VCC Live helped Waberer move to the cloud, improve customer satisfaction and efficiency, reduce operational costs and comply to local regualtions.
Improving Customer Support Efficiency by 20% With a Remote-Friendly, GDPR-Compliant Solution
With the help of VCC Live, Adevinta can now provide fully GDPR-compliant, secure data storage, effective remote agent training, and improved inbound workflow.
Flexibility and Meaningful Data with VCC Live
VCC Live’s scalability, easy-to-use script editing features, and the availability of real-time customer data have enabled the MVM Next team to tailor its customer communication strategy to its needs, both in its email and telephone channels.
Boosting Contact Center Efficiency With a Single, All-In-One Cloud-Based Solution
VCC Live helped 4finance overcome its challenges by enabling them to rely on a cloud-based solution that offers them a wide range of advanced functions, allowing them to improve their efficiency and performance.
50% More Efficient with VCC Live
Using VCC Live’s cloud-based solution, Iránytű Institute has managed to increase its efficiency by 50%.
Personalized KPIs’ and a Remote Workforce
By using VCC Live’s cloud-based solution, Photel has access to easily available, accurate, and analyzable data. The company is able to effectively scale its reports, KPI’s, and metrics, based on the needs of their specific campaigns.
Evolving a multi-activity contact center through intelligent features
Learn how leading loan company, Provident, completely modernized their contact center setup with VCC Live and benefited from a host of improvements as a result.
Accurate KPI’s and agent development
Using VCC Live software has equipped the customer service center of Szallas.hu with analytics and effective agent training tools.
Switching to Remote Operations with Cloud-Based Contact Center Software
With VCC Live's cloud-based software, Credit Kasa was able to instantly switch to remote operations only in 2 days.
Robust security and extended data retention for the banking industry
Explore how VCC Live helped a fast-growing player in the banking industry to maintain strict standards for security and data retention.
Skills-based Routing with VCC Live for Smooth Customer Interactions
With Skills-Based Routing and Real-Time Monitoring, Teladoc Hungary is not only able to immediately react to peak periods but also route their calls to their most suitable agents.
Switching to Remote Work with VCC Live in a Number of European Countries
Thanks to VCC Live's flexible cloud-based software, the company was able to instantly switch to remote operations in several of their European branches, mitigating the effects of COVID-19.
Modern Contact Center Solutions for a Digitally Savvy Younger Generation
Using VCC Live, Diákhitel can now customize their self-service IVR system while handling all of their activities on the same platform.
Personal Client Interactions With an Analyzable Data Set
With seamless CRM integration and customizable reporting features, VCC Live software has helped Outfittery provide a more personalized customer experience.
Leading microloan services in Vietnam with up to 90% agent availability
Setting up a remote contact center with full control of blended calls using automatic call distribution and predictive dialer features.
Accelerating Vodafone’s collections with over-the-phone payment
Learn how the introduction of VCC Live Pay enabled Vodafone to convert half of all its late payments to over-the-phone transactions within just one year.
Overcoming the challenges faced by an outsourced contact center
Read how outsourced contact center, Protocall, was able to optimize their resource management and reach new levels of successful calls with VCC Live’s built-in features.
Managing inbound and outbound calls efficiently with VCC Live
Telemarketing International managed to increase the number of reached customers by 30% using VCC Live’s predictive dialer.
Helping TBI Bank handle high call volume and gain customer data insights
Using our cloud-based contact center solution, TBI Bank is now able to handle 95% of their incoming calls which led to a 50% increase in efficiency.
Outstanding sales results with customizable contact center software
Here’s how implementing a robust contact center software helped a large player in the insurance business make their customer acquisition a lot more effective.
Managing customer data in a completely secure way
Combining cloud & physical contact center setups using home-based remote workforces while also having a physical brick-and-mortar contact center.
A unified approach to international telesales operations
With VCC Live’s software unique solution, Gigashopping increased its sales by 83% based on call-backs, while reducing costs for the company.
Raising the efficiency of debt collection using multichannel
Ferratum chose VCC Live’s multichannel solution to help them shorten their debt collection times and ensure a continuous flow of debt repayment
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