Cloud contact center solution that fits the way you work

Fully customizable with no user coding required, our platform is equipped with powerful features to level up the full scope of your contact center activities.

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45 sec product
showcase

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We give your teams the right platform to perform

Empower your agents with the best tools for the job and enable them to
work from anywhere with our cloud-based contact center solution.

  • Customer Service

    Orchestrate an exceptional customer
    journey with multichannel, IVR, and
    skill-based routing.

  • Sales Teams

    Ramp up agent productivity with
    advanced dialers, voicemail
    detection, and live dashboards.

  • Debt Collection

    Recover like never before with
    predictive dialer, phone payments,
    and real-time collection data.

“We now have a powerful tool to monitor our processes and
better allocate resources. Only a short time after the smooth and
supportive implementation, our productivity greatly increased.”

IMS Lead, DHL

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Our built-in features instantly level up capabilities

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    IVR
    system

    Boost CX with interactive voice response and menus.

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    Auto
    Dialers

    Pick an auto dialer to fully match your calling strategy.

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    Omnichannel
    Functionality

    Communicate in every way with voice, text, and online channels.

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    Live
    Dashboards

    Monitor all activities in real time and create custom metrics.

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    Scripting
    Tool

    Use scripts to guide agents and give them tools they need.

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    Call
    Routing

    Create a call routing logic to better handle inbound calls.

 “After starting to use VCC Live’s predictive dialer, we measured our results
and could hardly believe how much our agents’ productivity has increased.
Reaching 30% more customers is a real game-changer for us.”

Head of IT CEE, Telemarketing International

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Discover how VCC Live can help your contact center achieve more

It’s not enough to just give you a great platform – we work with you at every step to make our technology your genuine mechanism for success.

From customizing your KPI dashboard to managing agent schedules with precision, VCC Live is the contact center software you can modify your way.

… from customers and tech reviewers alike. We’re very proud to be considered one of the most supportive, innovative, and flexible providers out there.

VCC Live’s software is really easy-to-use. We’re very happy that we can do everything by ourselves and we are not dependent on the IT department.

We give your agents the tools to perform, keep things productive and secure, and enable you to develop your workforce – all with nothing more than a laptop.

VCC Live’s software is really easy-to-use. We’re very happy that we can do everything by ourselves and we are not dependent on the IT department.

Industries that benefit most from a robust
contact center platform

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Business Process Outsourcing (BPO)

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Retail

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Banking

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Insurance

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Consumer lending

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Healthcare

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More about VCC Live's solutions

Clients we’re helping to succeed every single day

How users rank VCC vs. other providers

We’re proud to be recognized by clients as one of the best solutions around.
Check out the full G2 user rating comparison here.

VCC Live Five9 Genesys NICE
Meets requirements 8.8 8.1 8.4 8.8
Ease of use 9.0 8.2 8.9 8.8
Ease of setup 8.6 7.6 8.3 7.9
Quality of support 9.0 8.0 7.9 8.4
Partnership 9.2 8.5 8.3 8.2
Product direction 8.8 6.9 8.4 8.2

“We needed to quickly switch our 2,000 employees to remote working
and, because of VCC Live’s cloud-based solution, the process
went very smoothly
 from one day to the next.”

Planning & Forecasting Manager, Provident

Join us on our continued journey of growth

  • 400 +

    Clients Worldwide

  • 50 +

    Countries Covered

  • 16

    Years' Experience

  • 80 +

    NPS Maintained

Why companies love working with us

  • We're with you from setup and beyond

    It’s not enough to just give you a great platform – we work with you at every step to make our technology your genuine mechanism for success.

  • Zero coding required on your end

    Multiple configuration options without the need for any programming on your end. Implementation is super simple and takes as little as a few weeks.

  • Our pricing is as agile as our platform

    A rolling monthly contract with no set up fees? That’s VCC! We’re so confident you’ll love our platform that there’s no need for long-term agreements.

Our platform is all-in-one but our
approach is far from one-size fits all!

Let’s discuss your unique requirements and goals
to offer a solution that’s made for you.