Contact Center Software

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All-in-one contact center software solution and telecommunications service for your company.

Contact Center Software
Telesales

Telesales

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Speak more, sell more. Utilize VCC Live®’s predictive dialer to increase the time your agents spend on actual calls, and so increase the success rate of your telesales campaigns.
Debt collection

Debt collection

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Collect debts due, not costs. Benefit from efficient and secure one-time and recurring charge debt collection via phone by utilizing the latest innovations in payment technology.
Customer service

Customer service

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Provide support even when your phone lines are not ringing. Decrease idle time and manage your own operations more effectively with our customizable multichannel platform.

VCC Live® Pay

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Pay securely with a credit or a debit card while on the phone

Our PCI DSS-certified VCC Live® Pay feature is a breakthrough in the telecoms sector and is changing the telesales and debt collection market!

pay
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The agent and customer agree on the required service or product, and the amount to be paid.

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Using any telephone device, the customer keys in their credit or debit card details securely on the dial pad.

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After confirming the details, the system forwards the payment request to the accepting party through the secure payment gateway.

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The bank verifies the card details and charges the amount from the customer’s bank account to the service provider.

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The agent and customer receive an instant notification regarding the payment, and the agent informs the customer about activation of the service or dispatch of the ordered product.

I want to know more!

VCC Live® services

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Expert cloud-based solution for professional call and contact centers of any size

Handle communication with your customers using a wide variety of channels.
Utilize the latest contact center solutions and comprehensive services to achieve your contact center’s full potential.

VCC Live® services

Case studies

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Find out how to achieve outstanding results by reading our case studies

We all want to grow our business. VCC Live® helps you on the way.

DHL Case Study

Moving from on-premise software to the Cloud with VCC Live®

DHL Case Study
Read our success stories!

Our clients

4Finance
4Life Direct
Carmedia
CloudAgents
Decathlon
DHL
E.ON
Ferratum
HBO
iCredit
Net-connect
NN
Studio Moderna
Sykes
Union
UPC
Whirlpool

Latest blog entries

Top Benefits of Virtual Call Centers

The call center industry is experiencing major changes, driven by changing customer behavior and ever-increasing customer demands. Businesses are moving everything to the cloud from customer data to call center software, paving the way for the virtual call center business model.

Connections Romania Chooses VCC Live® to Achieve Customer Excellence

Connections Romania is a growing BPO company, with headquarters in Bucharest, Romania and offices in Belgrade, Serbia and Sofia, Bulgaria. Established in 2005, the company, based on the Outsourcing business model, provides outsourcing services such as IT helpdesk, Customer Service, HR, and Financial Processes, to a wide range of international clients.

What is a cloud-based contact centre solution?

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A cloud-based contact centre solution is a software platform that provides call centres with everything they need in order to give customers high-quality service. This means that with the installation of a single program, contact centres and their agents can provide a full spectrum of incoming and outgoing multichannel services – phone, email, SMS, and chat. The integration and maintenance of such a solution does not require any additional IT developments and investments and is easy to deploy as it only requires the installation of the software.
Cloud-based contact centre solutions represent the future of call centres. Upgrade your operations now and learn how to manage your call centre’s multichannel communications efficiently.

Why choose VCC Live®?

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While there are various call centre solutions available, VCC Live®is one of a kind! VCC Live®’s comprehensive contact centre software contains everything any multichannel call centre needs.
Our customers are automatically given access to all our software solution’s services, and we also offer all necessary VoIP-based telephone lines. Using the securely-hosted VCC Live® software, you can safely start your own telemarketing service in only a few days, or extend your existing system and make it even more efficient. VCC Live® is a real-time solution that makes everything visible and traceable, and provides immediate statistics and feedback. In particular, it allows you to listen into conversations and provide direct assistance to your agents.

What are the benefits of a cloud-based contact centre solution?

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Establishing and managing a call centre is costly, requiring expensive one-off equipment purchases and other continuous expenses. However, by choosing the right cloud-based contact centre solution, these costs can be significantly reduced. With a cloud-based contact centre solution you do not need to invest in equipment: all you need is a computer, a headset, and an internet connection. As well as being cost-efficient, it can be quickly integrated into your work processes, and your agents and supervisors can use the service anytime, anywhere, even from their homes. As such, if you need to unexpectedly increase capacity, a cloud-based solution doesn’t require any extra investment expenses.
Whether your operators work in an office or remotely, every minute spent with work is recorded by the software and becomes easy to review.

What are the benefits of VCC Live®’s cloud-based contact centre solution?

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The VCC Live® client is easy to personalise, allowing you to create and change IVR menu structures on your own. Thus, you can improve the efficiency of your customer service, no matter if you are managing an incoming call centre, or dealing with sales and debt collection campaigns in outgoing contact centres. Furthermore, VCC Live® has developed VCC Live® Pay, an innovative feature allowing safe, real-time payments to be made during phone conversations. This means that customers can safely and securely process payments using their bank cards during phone conversations with your call centre agents. This can boost the productivity of both sales and debt collection teams.
Whether you are just starting a call centre service, or already have an existing contact centre, VCC Live® offers you an expert all-in-one, multichannel contact centre solution.

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