Talk to your customers via the channels they prefer. Achieve customer experience excellence through Phone, Email, Chat, SMS, and Social Media.
Cloud Contact Center Software
The solution designed for
performance-driven contact centers
Automate, manage and organize multichannel inbound and outbound
customer communications using one single product
Our Contact Center Software can be customized based
on your team’s needs
We offer fully modular cloud contact center solutions that you can easily personalize without the need for IT support
Customer Service
Talk to your customers via the channels they prefer. Achieve customer experience excellence through Phone, Email, Chat, SMS, and Social Media.
Sales Teams
Speak more, sell more.
Use the advanced dialers to increase talk time and decrease idle time in your contact center, so your team can achieve sales targets.
Debt Collection
Collect more debts due, not costs. Benefit from efficient and secure one-time and recurring charge debt collection over the phone.
Call Center
Engage with customers via Phone, Email, SMS, and Chat using one single all-in-one contact center software.
Read our Customer Success Stories
Read on to learn how performance-driven companies around the world are using
VCC Live’s contact center solution to take their customer experience to a whole new level
UPC
Intelligent harmonisation of in-house and outsourced call centres
Using VCC Live, UPC managed to increase their sales efficiency by 23%. Check out this case study to learn more!
DHL
Moving from on-premise software to the Cloud with VCC Live
DHL provides almost an infinite number of logistics needs, including international courier, parcel, and express mail services.
4Life Direct
Multi-channel sales – focusing on effectiveness
We helped 4Life Direct maintain effective telesales processes and handle their increased number of outbound and inbound calls.
Excellent solution for distributed call center operations and home agents
Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations.
We got exactly what we wanted
We were able to get rid of other software. Our workflows have become easier. We are now saving time and money and ensuring business continuity.
Predictive dialer increased our Outbound department efficiency by 30%
Great flexibility to integrate with our CRM systems and quick deployment to our home agents.
Perfect call center solution, best customer care and technical support
Simple to use, you can make changes without any difficulties. This software has so many call center solutions and functionalities that I’ve never seen before – perfect.
Successful Calls Start with the best Contact Center Software
Omnichannel
Switch between any
communication
channels within a
single online
contact center
Prioritize, automate and analyze your calls
using a wide range of features
- Skill-based routing
- Video ID
- Call Blending
- VoIP
- Script Manager
- Automatic Call Distribution
- Call recording
- Interactive Voice Response
- Real-time Reporting
- Click to Call
Our cloud-based contact center solution allows you
to engage with customers through the channels they prefer
Voice
Full-featured cloud contact center with crystal-clear phone services, all you need is an internet connection and a computer
Complete e-mail platform to prioritize, automatize and easily communicate with your customers
Chat
Live chat that integrates with any platform and enables real time talks with your customer
Voice
Full-featured cloud contact center with crystal-clear phone services, all you need is an internet connection and a computer
Complete e-mail platform to prioritize, automatize and easily communicate with your customers
Chat
Live chat that integrates with any platform and enables real time talks with your customer
Real-time payment over the phone will speed up your
debt collection and telesales operations
With VCC Live Pay, your agents can instantly initiate credit or debit card payments during a call. Card details are inputted via phone touchpad buttons, and agents have no access to personal information at any time throughout the process.
- Increase payments over the phone
- 100% secure (PCI DSS certified)
- Service upselling, extension, reactivation
- Incoming sales, help-desk sales, service sales
Our clients
VCC Live’s contact center software is trusted by companies in 50+ countries worldwide
A cloud contact center software that you can trust
Global Data Centers
Countries
Security and Data team
Cloud Service
Integration
Have a question?
Our team of consultants is ready to answer all your questions
Why choose VCC Live’s cloud contact center?
Innovative Cloud Contact Center
VCC Live is an innovative cloud contact center provider, offering a
wide range of inbound and outbound features. The system supports
omnichannel communications on several channels, including phone,
email, SMS, chat, social media and Video ID, enabling you to connect
with your customers where they are.
Easy To Integrate
VCC Live is easy to integrate with a number of business tools, such as
SAP, Salesforce, Facebook Messenger, Zapier and others. Its CRM
integrations and real-time monitoring tools allow you to see, track and
analyze the whole customer journey while also getting detailed
information about your team’s performance.
10 Years Experience
VCC Live is also more than just a software company: relying our 15
years experience on the market, our expert team also provides call
center consulting services using the industry knowledge we have
acquired through the years. With our cloud contact software, you will
be able to communicate more efficiently, more effectively, and more
securely.
Highly Customizable Solutions
VCC Live offers user-friendly and highly customizable solutions. Our
product is designed to work with no extra technical knowledge or systems required.
When you start using our cloud contact center software, there is no need for you to completely
rework your software and hardware setups. Our cloud contact center
solution is here to work for you, not the other way around!
VCC Live Corporate Values
At VCC Live, we create technology solutions that shape the future of
contact centers. We believe that technology is the key to driving
innovation, and are committed to helping your business unlock its true
potential. Using our cloud contact center, clients can improve the
performance of their business in numerous ways.
VCC Live has experience working with companies around the world,
ranging in size from small start-ups to major corporations such as
DHL, UPC, and 4Life Direct. Thanks to our wide range of clients, we
are optimally equipped to help your company succeed, regardless of
how large or small it may be. We are customer-oriented and create
long-lasting relationships with our clients and business partners with
this mindset. With VCC Live, when you succeed, we succeed too.
If you’re curious about what others have had to say about us, make
sure to read our customer success stories for a glimpse into the many
ways in which VCC Live can take your customer service experience to
a whole new level. We also offer additional information about
packages and pricing, as well as details on the various products and
services that we offer.
Excellent solution for distributed call center operations and home agents
Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations.
We got exactly what we wanted
We were able to get rid of other software. Our workflows have become easier. We are now saving time and money and ensuring business continuity.
Predictive dialer increased our Outbound department efficiency by 30%
Great flexibility to integrate with our CRM systems and quick deployment to our home agents.
Perfect call center solution, best customer care and technical support
Simple to use, you can make changes without any difficulties. This software has so many call center solutions and functionalities that I’ve never seen before – perfect.