Elevate your effectiveness

Cloud-based call center software with over 6000 satisfied users

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Software to help you manage your call center better

A business tool that takes care of today, so you can get on thinking about tomorrow.

Power up your performance

A promise of maximum performance for every single call conducted. Proven 68% growth in effectiveness within a week.

Squeeze out your competition

Save time, money and achieve remarkable results far in advance of your competitors.

VCC Pay

Pay safely and securely with your bank card while on the phone

VCC Pay was integrated to our system after receiving an international certification. Our latest development provides a breakthrough in the telecom sector and could change the telesales and debt collection market in the CEE region!

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Users worldwide

6000+ users
32 countries

Telecom coverage

4+ continents
150+ countries

Company structure

and data centres

3 branches
5 data centres

Learn how to achieve outstanding results by reading our case studies

We all want to grow our business. Virtual Call Center helps you on the way.

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Grow your business and your service portfolio

Virtual Call Center Partnership creates opportunities and new dimensions for your business development. Our professional call center software provides you with a bespoke solution for all kinds of call and contact center activities.

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The Virtual Call Center software

Using the Virtual Call Center hosted application, all companies performing call centre activities can shrug off burdens related to the former traditional method. Whether it is an existing or a just starting call centre service, Virtual Call Center offers you the proper solution in every case. This way you can start your own telemarketing service within a few days or you can extend the existing system and make it more efficient. In addition, the software is also suitable to perform customer service activities. Rev up your business with us!

How can you save on the operation of a call centre?

The operation of professional call centres is not cheap as they require expensive one-off equipment purchase and other continuous costs. However, all this can be significantly reduced with the Virtual Call Center solution because here you do not need to invest in equipment; all you need is a computer, headset and internet connection. It can be involved in work processes quickly so your operators can use the service from anywhere, even from their homes. Therefore, if you need to increase capacity unexpectedly, it still requires no extra investment expenses.

Above average safety with the Virtual Call Center software

According to our customers’ feedback, the Virtual Call Center solution represents a high level of safety: it is real-time, which means that everything is visible and traceable immediately. So for example you can view statistics at any time, listen into conversations or provide direct assistance for the operators.

Do you have an outgoing call centre service?

In this case the Virtual Call Center will serve your customer service in the most efficient way! Its usage is easy to learn and you can reduce the length of waiting time and the number of complaints with the application of IVR menu points, thus you can improve the efficiency of your customer service.

A unique call centre software

Various call centre solutions are available but Virtual Call Center is one of its kind! We automatically provide our customers all the services of our software solution and offer all the necessary VoIP-based telephone lines all from one hand. Test them yourself! Contact our colleagues and they will make sure you can use the Virtual Call Center software within moments.

Do you have an incoming call centre service?

Entire contact center establishment

Cloud based contact center solutions represent future. Upgrade your operations to contact center and learn how to manage multichannel communications. Our internet based hosted contac center solution provides you with everything you need to run an effective contact center.

Controlled work performance with the Virtual Call Center software

Whether your operators work in an office or remotely, every minute spent with work is recorded by the software and becomes easy to review.