Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
Explore more
Check out our history
Fully customizable with no user coding required, our platform is equipped with powerful features to level up the full scope of your contact center activities.
Stacked with intelligent features that can be customized in just a few clicks,
our contact center software is the all-in-one platform you can modify your way.
Empower your agents with the best tools for the job and enable them to
work from anywhere with our cloud-based contact center solution.
Orchestrate an exceptional customer
journey with multichannel, IVR, and
skill-based routing.
Ramp up agent productivity with
advanced dialers, voicemail
detection, and live dashboards.
Recover like never before with
predictive dialer, phone payments,
and real-time collection data.
“We now have a powerful tool to monitor our processes and
better allocate resources. Only a short time after the smooth and
supportive implementation, our productivity greatly increased.”
IMS Lead, DHL
Boost CX with interactive voice response and menus.
Pick an auto dialer to fully match your calling strategy.
Communicate in every way with voice, text, and online channels.
Monitor all activities in real time and create custom metrics.
Use scripts to guide agents and give them tools they need.
Create a call routing logic to better handle inbound calls.
“After starting to use VCC Live’s predictive dialer, we measured our results
and could hardly believe how much our agents’ productivity has increased.
Reaching 30% more customers is a real game-changer for us.”
Head of IT CEE, Telemarketing International
It’s not enough to just give you a great platform – we work with you at every step to make our technology your genuine mechanism for success.
From customizing your KPI dashboard to managing agent schedules with precision, VCC Live is the contact center software you can modify your way.
… from customers and tech reviewers alike. We’re very proud to be considered one of the most supportive, innovative, and flexible providers out there.
VCC Live’s software is really easy-to-use. We’re very happy that we can do everything by ourselves and we are not dependent on the IT department.
We give your agents the tools to perform, keep things productive and secure, and enable you to develop your workforce – all with nothing more than a laptop.
VCC Live’s software is really easy-to-use. We’re very happy that we can do everything by ourselves and we are not dependent on the IT department.
We’re proud to be recognized by clients as one of the best solutions around.
Check out the full G2 user rating comparison here.
| VCC Live | Five9 | Genesys | NICE | |
|---|---|---|---|---|
| Meets requirements | 8.8 ★ | 8.1 | 8.4 | 8.8 |
| Ease of use | 9.0 ★ | 8.2 | 8.9 | 8.8 |
| Ease of setup | 8.6 ★ | 7.6 | 8.3 | 7.9 |
| Quality of support | 9.0 ★ | 8.0 | 7.9 | 8.4 |
| Partnership | 9.2 ★ | 8.5 | 8.3 | 8.2 |
| Product direction | 8.8 ★ | 6.9 | 8.4 | 8.2 |
“We needed to quickly switch our 2,000 employees to remote working
and, because of VCC Live’s cloud-based solution, the process
went very smoothly from one day to the next.”
Planning & Forecasting Manager, Provident
Clients Worldwide
Countries Covered
Years' Experience
NPS Maintained
It’s not enough to just give you a great platform – we work with you at every step to make our technology your genuine mechanism for success.
Multiple configuration options without the need for any programming on your end. Implementation is super simple and takes as little as a few weeks.
A rolling monthly contract with no set up fees? That’s VCC! We’re so confident you’ll love our platform that there’s no need for long-term agreements.
Let’s discuss your unique requirements and goals
to offer a solution that’s made for you.
