Solutions designed
to meet your contact
center’s needs

Supporting customer service, sales and debt collection activities across a number of industries.

A CCaaS platform made for your teams

Give your agents the tools they need to excel with a cloud-based contact center software
that’s stacked with intelligent features and allows them to work from anywhere.


    Customer Service

    Build an exceptional customer journey with multichannel, IVR, and skill-based routing.



    Ramp up agent productivity with advanced dialers, voicemail detection, and live dashboards.


    Debt Collection

    Recover like never before with predictive dialer, phone payments, and real-time collection data.

Check out our specialist sectors

Business Process Outsourcing (BPO)

Meet the market’s ever-changing demands with scalable, omnichannel software that’s swift to implement and easy to use. Deliver exceptional customer service, boost sales, and accelerate collections for clients – all with just one platform.



Create a personalized CX that drives satisfaction and loyalty. With just one platform you can resolve queries fast, integrate with your CRM, empower self-service, provide payment convenience, and much more.



Elevate your CX with connectivity, resolutions, and security. Offer customers omnichannel communication, provide automated 24/7 availability, safeguard all data with robust security, and upsell services.



Easily manage calls, claims and much more. Handle high call volume with intuitive routing, sync customer records for better handling, stay compliant with quality monitoring, and boost renewals with sales tools.


Consumer lending

Manage all customer interactions with just one platform. Give customers an omnichannel experience, automate outreach for reminders, and accelerate collections with over-the-phone payments.



Easily build and manage a great patient experience. Better manage high call volumes, enable self-service, reduce wait times, improve agency efficiency, and safeguard patient data with robust security.


How users rank VCC vs. other providers

We’re proud to be recognized by clients as one of the best solutions around.
Check out the full G2 user rating comparison here.

VCC Live Five9 Genesys NICE
Meets requirements 8.8 8.1 8.4 8.8
Ease of use 9.0 8.2 8.9 8.8
Ease of setup 8.6 7.6 8.3 7.9
Quality of support 9.0 8.0 7.9 8.4
Partnership 9.2 8.5 8.3 8.2
Product direction 8.8 6.9 8.4 8.2

Clients relying on our contact center platform

Get started with VCC Live

Our feature-filled cloud contact center software
helps you manage the full scope of your activities.