Plans and Pricing

Get started with a package that accommodate your needs.
There are no set up costs or hidden fees.

EUR
USD
GBP
Monthly
Annual

Contact center essentials

55

PER SEAT / MONTH

Run effective outbound sales & telemarketing campaigns

  • Outbound and inbound calls

    Use VCC Live to handle both incoming and outgoing phone calls including all powerful features to improve productivity.

  • Campaign management

    Handle campaigns in VCC Live to make your activities well-coordinated and measurable.

  • Predictive dialer

    Use our best-in-class predictive dialer to handle more calls, increase talk time, and keep abandoned call rate as low as possible.

  • Voicemail detection

    Improve productivity by automatically detecting voicemail and using pre-defined options to handle these calls according to your strategy.

  • Call recording

    Get a quick access to call recordings to analyze them and better understand what works and what doesn't.

  • Telecom support

    All clients have access to comprehensive national and international telecommunications services.

  • Internal chat

    Supervisors can use a built-in internal chat function to quickly communicate with their agents.

  • User management

    Use our flexible system of varying user permissions and settings that can be different for system operators, supervisors, admins, agents, etc.

  • Web integration

    Embed web-based ERPs, CRMs or any other application into your agents' interface.

Request a quote
VCC Live is available from at least 10 user licenses

By submitting this form, you agree to be contacted by one of the VCC Live's team members with business offers. More information on how we establish contact with you: Privacy Policy

*Previously: STANDARD

Virtual contact center

75

PER SEAT / MONTH

Manage the full scope of your inbound and outbound activities

  • All Call Center Essentials, plus…
  • Real-time KPI dashboard

    Track your team's KPIs in real-time. You can use a set of pre-defined parameters or create your own metrics based on custom formulas.

  • Intelligent IVR

    Set your own IVR (Interactive Voice Response) system to let callers make choices and provide information to handle their calls faster and more efficiently.

  • Skills-based routing

    Direct phone calls to the most relevant agents depending on any criteria to better handle incoming voice connections.

  • CRM integration

    Make your agents more productive by getting access to your CRM directly in VCC Live or letting agents access VCC Live inside the CRM.

  • Power & preview dialers

    Use our choice of automatic dialers to maximize talk time and increase productivity for all outbound campaigns.

  • International numbers

    Get access to local call numbers in approximately 100 countries for helping international customer support.

  • Time zone handling

    Set your time zone in VCC Live to ensure all processes and settings match your local time.

  • Dedicated account manager

    Enjoy a dedicated VCC Live employee to guide you through the setup and beyond. We'll ensure our platform fits the way you work.

Request a quote
VCC Live is available from at least 10 user licenses

By submitting this form, you agree to be contacted by one of the VCC Live's team members with business offers. More information on how we establish contact with you: Privacy Policy

*Previously: PROFESSIONAL

Multichannel solution

95

PER SEAT / MONTH

Delight customers with seamless, cross-channel communication

  • All Virtual Contact Center, plus…
  • SMS automation

    Send tailor-made SMS based on disposition codes. Text messages can contain veriables based on client data and can be sent in bulk to one segment or all contacts.

  • Email automation

    Schedule emails to be sent automatically to complement phone calls.

  • IM integration

    Get access to Instant Messaging (IM) directly in VCC Live to ensure smooth communication across many channels.

  • Social media integration

    Include social media platforms as part of your multichannel communication accessible from VCC Live.

  • Live chat integration

    Add a live chat functionality handled by VCC Live to complement other communication channels.

  • Template library

    Get access to a library of templates to make your work with VCC Live faster and more effective.

  • Ticketing system

    Use VCC Live to handle emails like tickets, including changing statuses, adding parameters, receiving alerts, etc.

  • Spam filtering

    Spam filters help you avoid unwanted communication for maximum safety and better time management of your agents.

Request a quote
VCC Live is available from at least 10 user licenses

By submitting this form, you agree to be contacted by one of the VCC Live's team members with business offers. More information on how we establish contact with you: Privacy Policy

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