A “seat” refers to the number of agents able to log into the system at the same time. If, for example, your contact center operates with two agents working in shifts, one seat means that only one of them can be logged in at any one time.
Yes. Due to VCC Live’s large number of features and system complexity, the use of our product is more beneficial to teams with a minimum of 20 seats. The minimum package we offer is 20 licenses.
You do not need to make any initial financial investment, as it is not required. The only upfront costs that may occur is if you request a consultation before the start of the contract, or if you have special needs, such as custom developments and releases.
VCC Live does not provide agents and supervisors. We are a software solution company for contact centers, and provide only the software tools and telecommunication services your own agents and supervisors need for their daily work.
It requires only three steps: 1. Subscribe to our services by signing a contract with us. 2. Give our team 2-3 days to create and set up your account; 3. Attend your personalized set-up training session with your VCC Live Key Account Manager.
Monthly fees are calculated per seat, and are based on the pricing package you choose. The number of seats can be increased and decreased during the subscription period, based on the changing needs of your contact center.
No. We use indefinite ‘rolling’ contracts because we believe in keeping our clients because of our expert solutions and support, rather than our contract terms and conditions. If you no longer wish to use VCC Live you can cancel your contract with us at any time.
The only additional costs you should take into consideration are charges such as telecommunications fees, SMS fees and storage costs, if you require such services. The costs of these additional services will be discussed with you before you start to use our solution.
During your contract period with us, our team of VCC Live specialists will provide you with technical support in all areas of VCC Live’s software. In addition, our Key Account Managers will give you further operational guidance and advice as required.
Want to know more about our software and prices?
Request a free demo, and our team will contact you in the next few hours.