Call center scripting tool

Prepare your agents to better handle each conversation with fully flexible, interactive guides.

Check out key benefits of using a call center scripting tool

Create excellent scripts for agents & make their work easier

  • Increased productivity

    Enable agents to handle each call professionally and effectively.

  • Unified communication

    Ensure that your call center workforce handles queries following company protocol.

  • Easy implementation

    Build and modify scripts in VCC Live without any coding required.

  • External tools

    Allow agents to access resources like maps or your website for a quick reference guide.

  • Personalized calls

    Utilize easily accessible customer history to personalize each call.

  • Data accuracy

    Generate ready-to-use contracts based on the customer data already entered in VCC Live.

Effective scripts to make your life easier

Using VCC Live’s script editor can make lots of areas in your call center quicker and easier. Here are two popular examples:

  • Objection handling: VCC offers a separate module within scripts to handle objections. You can enter the most popular reasons why your product or service may get rejected (such as price or lack of features) and add the desired answers for them. Agents can quickly pick what objection they received, and they’ll see a detailed guide on how to continue the conversation.
  • Personalization: VCC Live’s editable scripts enable agents to tailor each conversation to their customers’ unique needs. Boost CX and efficiency at the same time by utilizing customer data in your scripts – for example, by using client addresses to give directions to your nearest office.

Create and test scripts easily with VCC Live

Build scripts without any coding skills required, and prepare your agents for possible scenarios that may happen during their conversations.

Editing happens on-the-fly without any deployment time needed, which helps you react to changes quickly and equip your agents with the latest data and answers.

This can contribute to faster resolutions, shorter wait times, more productive agents and happier customers.

With VCC Live’s convenient test mode, admins or supervisors can also check the script before finalizing any modifications.

Make sure your data is always valid while on the call


With VCC Live’s script editing feature, you can also access and modify customer data sheets on the fly to keep your database 100% accurate and up-to-date.

Customer data fields can be easily reorganized with a simple drag and drop method to optimize the layout of your data sheets.

Fields in the data sheets are copy-pasteable and editable, but supervisors or admins can also disable certain entries for data security reasons – in these cases, the agents can see the data, but copying or editing is not possible for them.

Help agents save time navigating through scripts

Build step-by-step scripts with an embedded “if” logic to smoothly guide your agents through each conversation, preparing them for likely scenarios.

Choose a dropdown menu to display one (or zero) answers at a time, allowing your agents to select the option that is most suitable for them in each situation. Alternatively, pick our call center script editor’s radiogroup function, which showcases all answers at once so your agents can skim them before choosing one.

Ensure quick and easy navigation with VCC Live’s auto-go-next function, which allows agents to immediately jump to the next stage of the script when clicking on an answer.

How users rank VCC vs. other solutions

We’re proud to be recognized by clients as one of the best contact center software providers.
Check out the full G2 user rating comparison here.

VCC Live Five9 Genesys NICE
Meets requirements 8.8 8.1 8.4 8.8
Ease of use 9.0 8.2 8.9 8.8
Ease of setup 8.6 7.6 8.3 7.9
Quality of support 9.0 8.0 7.9 8.4
Partnership 9.2 8.5 8.3 8.2
Product direction 8.8 6.9 8.4 8.2

Other powerful features to handle calls better

The scripting tool is just one of many features to support effective call handling. Take a look at the following capabilities as well:


    CRM integration

    Sync your CRM with VCC Live and help your agents access customer history without switching platforms.


    Automatic call distribution

    Connect callers with the agent who’s best equipped to help with their query.


    Predictive dialer

    Save time on dialing and dealing with busy tones, and enable your agents to make more calls in less time.

Key players benefitting from VCC Live’s call center platform

Get started with a powerful scripting tool

Contact us for a chat and demo, and let’s discuss how
a script editor can help you finalize calls with a higher success rate.