Call management for contact centers

Benefit from crystal-clear voice quality and a feature-filled contact center platform that gives your agents the power to delight customers.

Meet all of your voice needs

  • Make and receive calls

    Enable agents to instantly switch between inbound and outbound calls for agile handling.

  • Ensure high quality

    Use digital VoIP lines for crystal-clear connection with customers.

  • Enable intuitive coverage

    Automatically switch between telco providers for the best coverage and rates.

  • Scale with ease

    Swiftly react to peak call hours by quickly switching your agents between projects.

  • Acquire new numbers

    Use your own numbers or easily acquire more from 60+ countries to grow your global reach.

  • Telco consultancy

    From call tariffs to number portability, we’ll set you up with everything you need.

Powerful features for boosting call capabilities

Ensure a great CX

Automatic call distribution helps you boost agent productivity and diminish customer wait times by swiftly connecting customers the best agents to handle their query.

With VCC Live, you can automatically route incoming calls to a specific group of agents based on predetermined criteria; such as type of call, caller language, time of day, or caller ID.


Build IVR menus with ease

Our IVR feature enables you to create inbound processes for customers to navigate their own calls using just their keypad.

With our contact center software, you can easily design your own IVR trees using a drag-and-drop system to structure your caller’s journey any way like – all without the need for any IT involvement.

explore ivr

Boost customer outreach

  • Predictive dialer: Supercharge your outbound campaigns by only handling live customer calls and take your agent productivity to new levels
  • Voicemail Detection: Avoid the 80% of calls the go to answering machines and eliminate wait time for agents by automating voicemail handling
  • Outbound IVR: Make huge volumes of personalized calls without any agent involvement to expand your customer outreach activities

explore FEATURES

Maintain agile awareness

Live dashboards offer real-time insights into your contact center performance. This enables you to swiftly identify issues and take action earlier. What’s more, our dashboards are completely and easily customizable, meaning you can create custom KPIs and organize the layout however you like.


… and a host of other features

  • Ticketing system

    Easily raise and manage tickets, enable transfer of customer queries between, and, ultimately, resolve issues fast.

  • Call recording

    Securely record all calls, listen to live calls, and even coach agents during calls without the customer hearing.

  • Script editor

    Build custom scripts for agents using a drag-and-drop interface to ensure high call quality give agents confidence.

How users rank VCC vs. other providers

We’re proud to be recognized by clients as one of the best solutions around.
Check out the full G2 user rating comparison here.


VCC Live Five9 Genesys NICE
Meets requirements 8.8 8.1 8.4 8.8
Ease of use 9.0 8.2 8.9 8.8
Ease of setup 8.6 7.6 8.3 7.9
Quality of support 9.0 8.0 7.9 8.4
Partnership 9.2 8.5 8.3 8.2
Product direction 8.8 6.9 8.4 8.2

Build an omnichannel approach

Explore our contact center software’s other channels.



    Full email platform to prioritize, automate, and communicate with customers.



    International SMS ideal for mass sending, notifications, order confirmations, and more.


    Live chat

    Deliver real-time, personalized support to answer queries and identify sales opportunities.


    Chat apps

    Expand your reach and connect with customers by using the world’s most popular IM apps.


    Social media

    Sync your company’s social media pages to enable digital engagement with customers.

Clients relying on our contact center platform

Get started with VCC Live

Let’s discuss a voice solution that works for you.