AI and automation capabilities for contact centers

Take advantage of VCC Live’s suite of AI and automation tools to grow connectivity with customers, save time for agents, and discover new areas of productivity.

Driving intelligent productivity

Open up a new world of capabilities with VCC Live’s AI and automation.

  • Enhance CX

    Delight your customers with faster response times, increased resolutions, 24/7 availability, and much more.

  • Automate engagement

    From voicebots to outbound IVR, benefit from tools that enable large-scale connectivity without agent involvement.

  • Boost self-service

    Provide customers with more options to handle their own affairs through tools like AI-powered, conversational IVR.

  • Diminish wasted time

    Reduce time-consuming, manual tasks for agents and free up more of their time for customer communications.

  • Bolster security

    Use AI technology in the form of voice biometrics to conduct robust security checks in just a matter of seconds.

  • Sync third-party tools

    Combine your external AI and automation apps with VCC Live through our custom integration capabilities.

Check out some of our AI-powered features

Increase customer engagement, reduce agent workload, and level up security.

AI voicebot for fueling customer conversations

Through our integration with one of the world’s leading natural language understanding platforms – Dialogflow – you can conduct customer conversations without involving any agents.

  • Conduct two-way conversations without agents
  • Provide useful responses in 90+ languages
  • Engage customers with human-like speech
  • Combine with IVR for call routing and self-service
  • Resolve FAQs and basic tasks to save agents’ time


TTS and STT for speech synthesis and recognition

Both text-to-speech (TTS) and speech-to-text (STT) automatically convert text and speech into alternate formats. They offer a huge range of benefits that save time for agents and customers, boost CX, and help improve processes.

  • Enhance IVR by responding to keypad inputs
  • Boost self-service with personalized customer data
  • Level up call routing via voice commands
  • Transcribe customer calls with ease
  • Grow accessibility for customers with disabilities

TTS and STT >

Voice biometrics for enhancing security

Automate caller verification with a highly secure voice biometric and verification process that takes just seconds – enabling your agents and customers to connect faster.

  • Diminish fraud by using voiceprint analysis
  • Enhance CX by conducting checks in seconds
  • Reduce agent workload by removing manual checks
  • Grow your multi-factor authentication process
  • Implement with ease without equipment


Language detection for swift email distribution

Analyze an inbound email’s language in seconds and automatically distribute it to the appropriate agent or department. 

  • Minimize language barriers with automatic distribution
  • Boost CX with with auto responses in native languages
  • Reduce response times and improve resolutions
  • Grow productivity by assigning emails by language
  • Gain new data and insights into customer demographics

Explore our range of automation tools

Make things easier and faster for your contact center and its agents.

Automatic call distribution (ACD)

Boost first call resolutions by connecting customers with the most suitable agents as quickly as possible. Handle peaks in volume, monitor call flow in real time, and adapt your strategy whenever required.


Auto dialers

Select from a built-in rage of automatic dialing functions in VCC Live – including power, predictive and more. Maximize talk time, diminish dropped calls, and drive more conversions with intelligent dialers fueled by automation.

Auto dialers >

IVR system

Easily build IVR menus to help customers handle their own matters. Include self-service options for callers, sync IVR with your CRM for personalized experience, and implement yourself without any IT involvement.

IVR system >

Outbound IVR

Run outbound voice campaigns without agents by using pre-recorded messages. Deliver large-scale campaigns to limitless customers, include keypad menu buttons, and enable customers to join inbound processes.

Outbound IVR >

Voicemail detection

Avoid voicemails by swiftly detecting and skipping past them. Automatically leave pre-recorded or SMS messages, preserve agents time for active calls, and automate the rescheduling of callbacks.

Voicemail detection >

Take automation further with integrations

Sync VCC Live with a huge range of out-of-the-box integrations or allow our team to support connectivity with almost any platform.

Enable a smooth data flow between VCC Live and your integrations and make agent lives easier by seamlessly coordinating all tools.


Check out our tools in action

Watch this video to see what our predictive dialer is capable of. We’ll show you how to quickly upload your dial list, update settings, and start making calls.

Use our automatic dialer to:

  • Increase talk time and reduce wait time
  • Make your agents more productive
  • Reduce frustrations related to waiting for connections

VCC Live’s IVR system helps you handle more calls and better use your agents’ time by giving interactive options to your callers. Check out the video to get familiar with what’s it like to set up, edit and test IVR menus in VCC Live.

  • Add and edit IVR buttons on-the-fly
  • Apply changes instantly without deployment time
  • Make test calls simulating any time and date to experience the same as your callers
  • Sync your IVR tree with a CRM to make real-time changes in your IVR
  • Add voice identification for additional security and flexibility

VCC Live gives you access to sophisticated functions which you can fully set up yourself, without involving the IT team. For example, you can build and run automated voice campaigns with as many interactive options (IVR) as you like.

Use automatic voice calling to:

  • Promote new products or services
  • Send renewal reminders to customers
  • Conduct automated cold outreach campaigns

Detecting voicemail is one of the best ways to ensure your agents spend time on real calls. You can skip calls that connected to voicemail and put them on a predefined process (e.g. recording a message, or sending an SMS).

Use voicemail detection to:

  • Increase the time your agents talk to real people
  • Reduce frustration related to unreached connections
  • Only focus on things that matter & automate everything else

How G2 users rank VCC vs. other providers

We’re proud to be recognized by clients as one of the best solutions around.

VCC Live Avaya Genesys 8×8
Meets requirements 8.8 8.7 8.5 8.3
Ease of use 9.0 8.4 8.9 8.2
Ease of setup 8.7 7.5 8.2 7.5
Quality of support 9.0 8.2 8.1 8.0
Partnership 9.3 7.9 8.4 8.1
Product direction 8.6 7.1 8.6 7.9


Check out the full G2 user rating comparison here.

Clients relying on VCC Live every day

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