Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
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Check out our history
Automate caller verification with a highly secure voice biometric process that takes just seconds, enabling your agents and customers to connect faster.
Delight customers and agents by removing the need for lengthy manual checks.
Add an additional robust layer of security to your caller authentication process to protect you and your customers.
Authenticate callers with one of the quickest verification methods by only using their unique voiceprint.
Introduce an easy-to-use method for callers that is less vulnerable and time consuming than passwords or PINs.
Remove the necessity of agents having to conduct manual checks and replace it with an easy-to-use process.
Adopt a highly recognized method of security that helps you to meet stringent contact center requirements.
With our cloud-based contact center software, users can easily add the voice biometric feature to their solution.
Voice biometric authentication swiftly identifies callers based on the unique sound produced by their vocal tract –
regardless of language. All the caller needs to do is provide a voice sample and the verification is complete.
The below steps provide insight into how new customers can be registered and verified using voice biometrics.
The below steps provide insight into how new customers can be registered and verified using voice biometrics.
Text-to-speech (TTS) and speech-to-text (STT) automatically convert text and speech into alternate formats to help you save time for your customers and agents.
Handle inbound calls, assist customers, and provide information without any agents and in over 90 different languages by using VCC Live’s AI voicebot feature.
We’re proud to be recognized by clients as one of the best solutions around.
Let’s discuss your voice biometric
needs and a solution that works for you.
