Omnichannel contact center software

Easily switch between the channels your customers prefer and boost CX through using just one platform.

Level up your CX with omnichannel

Through our omnichannel capability, your agents can instantly switch between the channels they prefer.

  • VoiceCalls using digital lines for crystal-clear quality
  • EmailBuilt-in email with mass sends and workflows
  • SMS:  Automate notifications with a personalized touch
  • Chat: Real-time support to boost resolutions and sales
  • Chat apps: Sync with the messaging apps to grow connectivity
  • Social: Increase responsiveness via company social pages

Voice for crystal-clear connection

  • Make and receive calls: Instantly switch between inbound and outbound calls
  • Ensure high call quality: Use digital VoIP lines for crystal-clear connection
  • Enable intuitive coverage: Automatically switch telco providers to maintain strong coverage
  • Add new numbers: Use your own numbers or easily acquire more from 60+ countries
  • Leverage telco consultancy: From call tariffs to number portability, we’ll set you up with all you need


Email for automation and ticketing capabilities

  • Utilize email ticketing: Easily track and resolve customer issues via email
  • Automate email distribution: Ensure customer emails reach the right agents for faster resolution
  • Send mass emails: Run large-scale, personalized campaigns to your contacts
  • Set up auto-reply emails: Automatically acknowledge emails and send custom notifications
  • Access email template library: Select and modify an array of templates for different use cases


SMS for personalized notifications and confirmations

  • Customize messages with ease: Quickly compose messages in just a couple of steps
  • Automate SMS messages: Set up parameters for triggering automatic customer messages
  • Conduct mass campaigns: Send large-scale, personalized SMS messages to your contacts
  • Easily personalize every message: Automatically personalize all SMS messages for higher engagement
  • Send global SMS messages: Deliver messages across any country using the best telco rates


Web chat for real-time customer support

  • Provide real-time resolutions: Swiftly address customer queries while they’re on your website
  • Handle multiple chats at once: Enable agents to quickly switch between customer conversations
  • Enable response suggestions: Easily customize auto responses for common queries and FAQs
  • Use skills-based routing: Quickly connect the customer to best agent based on their query
  • Sync with other channels: Connect web chat with SMS, chat apps and more for a seamless CX


Chat apps for communication over popular channels

  • Easily sync chat apps with VCC: Connect with a huge range of apps through our universal integration
  • Reach more customers than before: Engage with customers over the world’s most popular channels
  • Raise tickets from chats: Quickly convert chats into tickets for agile issue resolution
  • Use just one company profile: Enable multiple agents to conduct customer chats under one brand
  • Securely log all conversations: Keep an automatically updated record of all chats


Social media for boosting digital engagement

  • Swiftly respond to customer comments: Enable agents to address customer queries on social media
  • Boost satisfaction and loyalty: Offer proactive support and interaction with customers
  • Resolve issues before they escalate: Quickly address concerns in view of wide audiences
  • Connect with other processes: Raise tickets and transfer chats between agents from social channels
  • Switch between social channels: Use a single platform for managing multiple channels at once


Integrate with your trusted business tools

Sync VCC Live with a huge range of out-of-the-box integrations or allow our team to support connectivity with almost any platform. Enable a smooth data flow between VCC Live and your integrations and make agent lives easier by seamlessly coordinating all tools.


How users rank VCC vs. other providers

We’re proud to be recognized by clients as one of the best solutions around.
Check out the full G2 user rating comparison here.

VCC Live Five9 Genesys NICE
Meets requirements 8.8 8.1 8.4 8.8
Ease of use 9.0 8.2 8.9 8.8
Ease of setup 8.6 7.6 8.3 7.9
Quality of support 9.0 8.0 7.9 8.4
Partnership 9.2 8.5 8.3 8.2
Product direction 8.8 6.9 8.4 8.2

Clients relying on our contact center platform

Get started with VCC Live

Let’s discuss your omnichannel contact center
needs and a solution that works for you.