Omnichannel contact center software

Through our omnichannel capability, your agents can instantly switch between the channels they prefer.

• Voice: Calls using digital lines for crystal-clear quality
• Email: Built-in email with mass sends and workflows
• SMS:  Automate notifications with a personalized touch
• Chat: Real-time support to boost resolutions and sales
• Chat apps: Sync with the messaging apps to grow connectivity
• Social: Increase responsiveness via company social pages

Voice for crystal-clear connection

• Make and receive calls: Instantly switch between inbound and outbound calls
• Ensure high call quality: Use digital VoIP lines for crystal-clear connection
• Enable intuitive coverage: Automatically switch telco providers to maintain strong coverage
• Add new numbers: Use your own numbers or easily acquire more from 60+ countries
• Leverage telco consultancy: From call tariffs to number portability, we’ll set you up with all you need

EXPLORE VOICE

Email for automation and ticketing capabilities

• Utilize email ticketing: Easily track and resolve customer issues via email
• Automate email distribution: Ensure customer emails reach the right agents for faster resolution
• Send mass emails: Run large-scale, personalized campaigns to your contacts
• Set up auto-reply emails: Automatically acknowledge emails and send custom notifications
• Access email template library: Select and modify an array of templates for different use cases

EXPLORE EMAIL

SMS for personalized notifications and confirmations

• Customize messages with ease: Quickly compose messages in just a couple of steps
• Automate SMS messages: Set up parameters for triggering automatic customer messages
• Conduct mass campaigns: Send large-scale, personalized SMS messages to your contacts
• Easily personalize every message: Automatically personalize all SMS messages for higher engagement
• Send global SMS messages: Deliver messages across any country using the best telco rates

EXPLORE SMS

Web chat for real-time customer support

• Provide real-time resolutions: Swiftly address customer queries while they’re on your website
• Handle multiple chats at once: Enable agents to quickly switch between customer conversations
• Enable response suggestions: Easily customize auto responses for common queries and FAQs
• Use skills-based routing: Quickly connect the customer to best agent based on their query
• Sync with other channels: Connect web chat with SMS, chat apps and more for a seamless CX

EXPLORE WEB CHAT

Chat apps for communication over popular channels

• Easily sync chat apps with VCC: Connect with a huge range of apps through our universal integration
• Reach more customers than before: Engage with customers over the world’s most popular channels
• Raise tickets from chats: Quickly convert chats into tickets for agile issue resolution
• Use just one company profile: Enable multiple agents to conduct customer chats under one brand
• Securely log all conversations: Keep an automatically updated record of all chats

EXPLORE CHAT APPS

Social media for boosting digital engagement

• Swiftly respond to customer comments: Enable agents to address customer queries on social media
• Boost satisfaction and loyalty: Offer proactive support and interaction with customers
• Resolve issues before they escalate: Quickly address concerns in view of wide audiences
• Connect with other processes: Raise tickets and transfer chats between agents from social channels
• Switch between social channels: Use a single platform for managing multiple channels at once

EXPLORE SOCIAL

Sync VCC Live with a huge range of out-of-the-box integrations or allow our team to support connectivity with almost any platform. Enable a smooth data flow between VCC Live and your integrations and make agent lives easier by seamlessly coordinating all tools.

EXPLORE INTEGRATIONS