Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
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Text-to-speech (TTS) and speech-to-text (STT) enables the conversion between written and spoken language to enhance CX, save time, and grow accessibility.
Drive new efficiencies for your contact center, customers, and agents.
Accurately and automatically transcribe all calls into text formats for better QA, compliance, and issue resolution.
Give callers an easier way to use IVR menus by enabling them to use their voice instead of just their keypad.
Automate the deliver of information and transcription to free up your agents’ time for more important matters.
Give customers a more unique experience by automatically relaying CRM data in a spoken format.
Synthesize and recognize text and audio formats in an array of different languages to provide localized support.
Help customers with visual or hearing impairments by providing information in the best format for them.
Text-to-speech (TTS) converts text into spoken words. It’s sometimes also referred to as “read aloud” technology.
It is useful providing callers with consistent voice messages, automating speech, and personalizing responses.
Speech-to-text (STT) converts spoken language into written text. It’s sometimes also called automatic speech recognition (ASR).
It provides several benefits including automatic call transcription, help with quality monitoring and training, and documenting all calls in full.
Handle inbound calls, assist customers, and provide information without any agents and in over 90 different languages by using VCC Live’s AI voicebot feature.
Automate caller verification with a highly secure voice biometric and verification process that takes just seconds – enabling your agents and customers to connect faster.
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and a solution that works for you.
