Practical Guide to Managing Remote Contact Centers


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As contact centers continue their path toward migrating their operations to the cloud, business and technical leaders face the challenges of a successful deployment. With both companies and employees greatly benefiting from the adoption of cloud applications, the technology we have watched evolving is helping us transition to the reality of fully remote contact centers.

In this guide, we will:

  • Discuss the benefits of cloud adoption and remote work operations
    to contact centers – to both companies and employees.
  • Provide guidance on how to set up a successful remote contact center,
    from the technical requirements and essential software features to the preparation
    of your team of remote agents.
  • Prepare you for all the security and business continuity measures to be
    taken into consideration when going remote.

Enjoy your reading!

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