Best Genesys alternative:
VCC Live

Looking for an easy switch from Genesys?

Users rate VCC Live higher than Genesys based on
platform experience, ease of use, quality of support, and more!

How G2 users rank VCC Live vs. Genesys


VCC Live Genesys
Meets requirements 8.8 8.5
Ease of use 9.0 8.9
Ease of setup 8.7 8.3
Ease of admin 8.4 8.4
Quality of support 9.0 8.1
Partnership 9.3 8.4
Product direction 8.7 8.6


Check out the full G2 comparison here.

Comparing VCC Live and Genesys






VCC Live

  • Typically one-month implementation
  • Personalized setup with trainer
  • Continuous customer care support


  • Designed for ease of use
  • Self-managed and customizable
  • No IT involvement required


  • Completely scalable to fit needs
  • Customizable features and reporting
  • Native and custom integrations


  • Consultative pricing around needs
  • Based on concurrent usage
  • No set up costs or hidden fees



  • Virtual 2-day setup course
  • Separate setup subscription required
  • More training likely required


  • Good for very large contact centers
  • Abundance of features available
  • Could be too complex for some


  • Built-in analytics function
  • Selected out-of-the box add-ons
  • Extensive but standardized reporting


  • Renowned for higher costs
  • $155/agent for top package
  • Longer pricing commitments

Why choose VCC Live over Genesys?

VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities.

  • 100% cloud-based for easier, faster and cost-effective migrations
  • Ease of use prioritized with a user-friendly platform
  • Fully customizable in features, settings and reporting
  • No IT involvement needed for implementation and use
  • Integrations with any of your trusted business tools
  • Tailored pricing based on needs, concurrent usage and agents


Check out our specialist sectors

Business process outsourcing (BPO)




Consumer lending


Clients relying on our contact center platform

VCC Live vs. Genesys

VCC Live represents an excellent alternative to Genesys based on several factors. VCC Live outscores Genesys across multiple categories based on user reviews due to the platform’s ease of setup and use, campaign management, dialer options, dedication to users, and more competitive pricing.

VCC Live provides a far more consultative approach to its plans and pricing than Genesys. The plans are based on more precise needs for users and aren’t a “one-size-fits-all” approach. VCC Live will hold discovery calls with new customers to understand exact challenges and build a solution accordingly. Also, VCC Live’s pricing is based on concurrent usage, enabling users to scale user licences up and down according to capacity. Check out VCC Live’s plans here:

VCC Live’s customer are proven to be the most satisfied based on customer reviews. The contact center software firm offers a comprehensive contact center solution enabling customers to manage the full scope of their activities. With no user coding or development required, VCC Live provides an easy-to-use platform that’s proven to help its customers succeed.

Want the best Genesys alternative?

Contact VCC Live to discuss a contact
center solution that works for you.