You can view project-specific email log, including the total number of emails sent, email size, direction, and more.
To Access the Email Log Interface
- Select a project from the project list, then select Logs and Statistics > Email log.
- Set the criteria to filter for emails, then press Search.
Email Log Overview
|Email ID||Email identifier number. The number is generated when an email is composed or received. Email log doesn't count drafts.|
|Date||Time of email arrival or delivery.|
|From||Sender of the email.|
|To||Recipients of the email.|
|Subject||The email's subject.|
|Preview||A snippet of the email's content.|
|Locked by Agent||The agent who is currently handling the email. Locked emails cannot be handled by other agents.|
|Locked At||Time when the email was locked, because an agent started working on the email.|
|Size||The size of the email. The size contributes to how quickly you'll use up your storage.|
|Spam||Indicates if the email was flagged as spam.|
|Malicious||Indicates if the email was flagged as malicious.|
|Direction||The route of the email. (Inbound or outbound.)|
|Ticket Number||The number of the ticket which is assigned to the email. The number is generated when the ticket is created.|
|Title||The title of the email, a label.|
|Disposition||The disposition that was used to trigger the email sending.|
|Status||Read status of inbound emails (read, unread) or delivery status of outbound emails (sending, sent, failed, bounced).|
|Error Description||Details of the error if an issue occurred. (E.g., delivery failed.)|
|Template||The email template that was used to send the email.|
|Sent By||The user who sent the email.|
Note: Click here to view the Hungarian version of this table.
Can’t find what you need? Use the comment section below to connect with others, get answers from our experts, or share your ideas with us.
There are no comments yet.