Email Log
You can view project-specific email log, including the total number of emails sent, email size, direction, and more.
To Access the Email Log Interface
- Select a project from the project list, then select Logs and Statistics > Email log.
- Set the criteria to filter for emails, then press Search.
Email Log Overview
| Name | Description |
|---|---|
| Email ID | Email identifier number. The number is generated when an email is composed or received. Email log doesn't count drafts. |
| Date | Time of email arrival or delivery. |
| From | Sender of the email. |
| To | Recipients of the email. |
| Subject | The email's subject. |
| Preview | A snippet of the email's content. |
| Locked by Agent | The agent who is currently handling the email. Locked emails cannot be handled by other agents. |
| Locked At | Time when the email was locked, because an agent started working on the email. |
| Size | The size of the email. The size contributes to how quickly you'll use up your storage. |
| Spam | Indicates if the email was flagged as spam. |
| Malicious | Indicates if the email was flagged as malicious. |
| Direction | The route of the email. (Inbound or outbound.) |
| Ticket Number | The number of the ticket which is assigned to the email. The number is generated when the ticket is created. |
| Title | The title of the email, a label. |
| Disposition | The disposition that was used to trigger the email sending. |
| Status | Read status of inbound emails (read, unread) or delivery status of outbound emails (sending, sent, failed, bounced). |
| Error Description | Details of the error if an issue occurred. (E.g., delivery failed.) |
| Template | The email template that was used to send the email. |
| Sent By | The user who sent the email. |
| Language | The language of the email, in case automatic language detection is enabled. |
| Queue | The email queue where the email was handled. |
| Response Time | The response time to the inbound email. |
| SLA Status | The SLA status of the email. |
| Email Account Type | The email account type via which the email was handled. |
| Opened | It shows whether an outbound email was Opened. |
| Delivered | It shows whether an outbound email was Delivered. |
| Clicked | It shows whether an outbound email was Clicked. |
| Unsubscribed | It shows whether an outbound email received an Unsubscribe event. |
| Complained | It shows whether an outbound email received a Complaint event. |
| Bounced | It shows whether an outbound email received a Bounced event. |
| Dropped | It shows whether an outbound email received a Dropped event. |
| Source project ID | It shows the Source project ID in case the email was transferred from another project. |
| Source project name | It shows the Source project name in case the email was transferred from another project. |
Note: Click here to view the Hungarian version of this table.
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