Weekly Inbound Statistics
Get a quick overview of your weekly inbound call statistics, or get tips on the ideal number of agents for your project based on recent statistics. This statistics interface features the average number of incoming, answered, and abandoned calls.
To Check Weekly Inbound Statistics
- From the VCC Live menu, select Logs and Statistics > Weekly Inbound Statistics.
- Set the time period you need the statistics for.
- Optional: press for more filtering options.
- Press Search.
Tip: Add or remove additional information columns by using the button.
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