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User GuidesVCC LiveOver-the-Phone PaymentIntroduction to VCC Live Pay
  • About This User Guide
    • Introduction to VCC Live
    • General Information
    • Legal Information
    • Symbols and Notations
  • Installation and Activation
    • System Requirements
    • Firewall Settings
    • Installing VCC Live
    • Installing the MSI Package
    • Single Sign-On
    • Connecting IP Phones
  • Learning the Basics
    • Login Screen
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    • Accessing Settings
    • Local Settings
    • Profile and Notifications
    • IVR Sound Library
  • User Management
    • Managing Users
    • Managing Teams
    • Managing User Right Groups
    • Changing Agent Status
    • Customizing Break Codes
  • Project Management
    • Creating a New Project
    • Modifying Generic Project Settings
    • Deleting a Project
    • Cloning a Project
    • Mass Project Actions
    • Mass Export Project Data
  • Project-Specific Settings
    • Modifying Generic Project Settings
    • Assigning Agents to a Project
    • Assigning Agents to a Queue
    • Configuring Caller ID Settings
    • Managing Dispositions
    • Managing Robinson Lists
    • Setting up After-work Limits
    • Adding Web Pages for Agents
  • Communication Channels
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  • Database Management
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    • Searching Contacts and Records
    • Managing Records List
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  • Datasheet and Script Management
    • Managing Datasheets and Scripts
    • Customizing Datasheets and Scripts
  • Quality Management
    • Quality Management Tools
    • Quality Management Statistics
    • Downloading and Listening to Call Recordings
  • Monitoring
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  • Logs and Statistics
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    • Database Statistics
    • Disposition Statistics
    • Global Call Statistics
    • Global Inbound Statistics
    • Project-Specific Call Statistics
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    • Weekly Inbound Statistics
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  • Internal Communication
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    • Checking Your Balance
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  • Account Security
    • Changing Your Password
    • Using a Password Policy
    • Restricting Access Based on IP Addresses
    • Using Two-Factor Authentication
  • Over-the-Phone Payment
    • Introduction to VCC Live Pay
    • Changing Payment Settings
    • Checking Transaction History
    • Security Considerations
  • Agent Workspace
    • Project Selection Screen
    • Agent Workspace
    • Keyboard Shortcuts
    • Using Break Codes
    • Using the Internal Chat
    • Using the Agent Browser
    • Handling Calls
    • Handling Emails and Tickets
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  • References
    • Transaction Details
    • Dialing Modes
    • Dispositions
    • Inbound Processes
    • Logs, Monitoring and Statistics
    • Types of Controls
    • User States
    • Voice File Name Parameters

Introduction to VCC Live Pay

VCC Live Pay allows your clients and customers to make one-off or recurring payments while talking to an agent on the phone.

Note: Our IT infrastructure meets the requirements set by PCI DSS (Payment Card Industry Data Security Standard). This certification is a guarantee that no misuse of card data will occur at any stage of the payment process. See Security Considerations.

Table of Contents

  • Requirements and Important Information
  • To Deploy VCC Live Pay

Requirements and Important Information

  • You must have a VCC Live Premium subscription.
  • Your telco service provider must support SIP/TLS SRTP protocols.
  • Your account must operate in a PCI DSS-compliant environment.
  • You must sign a contract with a bank service provider that includes agreements on transaction fees, receiving a transaction ID, and a two-party payment service. The ID must be shared with us in a secure way (compressed, encrypted and password protected).
  • VCC Live Pay implementation may take up to two weeks due to security (PCI DSS) verification.

To Deploy VCC Live Pay

  1. Contact your VCC Live Customer Development Manager or our Support Team for details.
  2. After the successful implementation of VCC Live Pay, you will receive a training session on how to use the service.

Note: This feature is only available for clients with a VCC Live Premium subscription.

Related articles

There's always more to learn. Discover similar features by visiting related articles:

Changing Payment Settings

July 19 in User Guides

Checking Transaction History

April 09 in User Guides

Security Considerations

November 05 in User Guides

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    • Email
    • SMS
    • Chat
    • Omnichannel
  • Solutions
    • Customer Service
    • Call Center
    • Sales Teams
    • Debt Collection
  • Main Features
    • Predictive Dialer
    • VCC Live Pay
    • Outbound IVR
    • Voicemail Detection
    • Integrations
  • Resources
    • Customer Stories
    • Information Security
    • Learning Center
    • Developers
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+36 19996400
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+44 2086380169
Germany
+49 3021782516
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+48 123950886
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+40 31706167
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