Configuring Caller ID Settings
You can configure what phone numbers to display when making calls, or you may choose not to display any phone numbers at all.
Table of Contents
- To Enable or Disable Displaying Your Caller ID
- To Display Phone Number Assigned to Agent
- To Enable Agents to Select the Outbound Caller ID
- To Assign a Phone Number to an Agent
- To Assign Phone Numbers to an Outbound Project
To Enable or Disable Displaying Your Caller ID
- Select a project from the project list, then select Voice > Outbound.
- Select the Routing & CLI tab.
- Mark or unmark the Caller ID Presentation checkbox.
- Press Save.
To Display Phone Number Assigned to Agent
- Select a project from the project list, then select Voice > Outbound.
- Select the Routing & CLI tab.
- Mark or unmark the Agents' number as Caller ID checkbox.
- Press Save.
Warning: The Caller ID Presentation function must be enabled.
To Enable Agents to Select the Outbound Caller ID
- Select a project from the project list, then select Voice > Outbound.
- Select the General settings tab.
- Mark or unmark the Agent can select callerID checkbox.
- Press Save.
Note: Works only in Manual Dialer mode, and affects both the call and custom call tabs on the agent workspace.
To Assign a Phone Number to an Agent
- Read about assigning a phone number to an agent user in the To Assign a Phone Number to an Agent section.
To Assign Phone Numbers to an Outbound Project
- Read about assigning phone numbers to an outbound project in the To Assign Phone Numbers to an Outbound Projects section.
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