• Product
    • Channels
      • Voice
      • Email
      • SMS
      • Chat
      • Omnichannel
    • Main Features
      • Predictive Dialer
      • VCC Live Pay
      • Outbound IVR
      • Voicemail Detection
      • Integrations
  • Solutions
    • Customer Service
    • Call Center
    • Sales Teams
    • Debt Collection
  • Pricing
  • Resources
    • Customer Stories
    • Information Security
    • Learning Center
    • Developers
  • Company
    • About us
    • Blog
    • Careers
    • News
    • Partners
Hungary
+36 19996400
UK
+44 2086380169
Germany
+49 3021782516
Poland
+48 123950886
Romania
+40 31706167
USA
+1 3024988337
Contact Us Book Demo
User GuidesVCC LiveProject-Specific SettingsConfiguring Caller ID Settings
  • About This User Guide
    • Introduction to VCC Live
    • General Information
    • Legal Information
    • Symbols and Notations
  • Installation and Activation
    • System Requirements
    • Firewall Settings
    • Installing VCC Live
    • Installing the MSI Package
    • Single Sign-On
    • Connecting IP Phones
  • Learning the Basics
    • Login Screen
    • Admin Workspace
    • Accessing Settings
    • Local Settings
    • Profile and Notifications
    • IVR Sound Library
  • User Management
    • Managing Users
    • Managing Teams
    • Managing User Right Groups
    • Changing Agent Status
    • Customizing Break Codes
  • Project Management
    • Creating a New Project
    • Modifying Generic Project Settings
    • Deleting a Project
    • Cloning a Project
    • Mass Project Actions
    • Mass Export Project Data
  • Project-Specific Settings
    • Modifying Generic Project Settings
    • Assigning Agents to a Project
    • Assigning Agents to a Queue
    • Configuring Caller ID Settings
    • Managing Dispositions
    • Managing Robinson Lists
    • Setting up After-work Limits
    • Adding Web Pages for Agents
  • Communication Channels
    • Outbound Calls
    • Inbound Calls
    • SMS
    • SMS Transliteration
    • Email
    • Chat - Website Integration
    • Chat - Facebook Integration
  • Database Management
    • Importing Records
    • Exporting Database
    • Updating Databases
    • Searching Contacts and Records
    • Managing Records List
    • Managing Fields
    • Managing the Quota Tool
  • Datasheet and Script Management
    • Managing Datasheets and Scripts
    • Customizing Datasheets and Scripts
  • Quality Management
    • Quality Management Tools
    • Quality Management Statistics
    • Downloading and Listening to Call Recordings
  • Monitoring
    • Dashboards
    • Real Time Monitoring
    • Call Wallboard
    • Inbound Wallboard
    • Quota Wallboard
  • Logs and Statistics
    • CDR Log
    • Chat Log
    • Email Log
    • Mobile CDR Log (Legacy)
    • SMS Log
    • User Activity Log
    • User State Log
    • Database Statistics
    • Disposition Statistics
    • Global Call Statistics
    • Global Inbound Statistics
    • Project-Specific Call Statistics
    • Project-Specific Inbound Statistics
    • Project-Independent CDR Search
    • Weekly Inbound Statistics
    • Webhook Statistics
  • Internal Communication
    • Silent Coaching and Whispering
    • Using the Internal Chat
    • Releasing News for Agents
  • Subscription Management
    • Prepaid Billing
    • User License Management
    • Checking Your Balance
    • Downloading Invoices
    • Restriction Procedure
    • Buying Phone Numbers
    • Creating Pro Forma Requests
  • Account Security
    • Changing Your Password
    • Using a Password Policy
    • Restricting Access Based on IP Addresses
    • Using Two-Factor Authentication
  • Over-the-Phone Payment
    • Introduction to VCC Live Pay
    • Changing Payment Settings
    • Checking Transaction History
    • Security Considerations
  • Agent Workspace
    • Project Selection Screen
    • Agent Workspace
    • Keyboard Shortcuts
    • Using Break Codes
    • Using the Internal Chat
    • Using the Agent Browser
    • Handling Calls
    • Handling Emails and Tickets
    • Handling Chat Messages
  • References
    • Transaction Details
    • Dialing Modes
    • Dispositions
    • Inbound Processes
    • Logs, Monitoring and Statistics
    • Types of Controls
    • User States
    • Voice File Name Parameters

Configuring Caller ID Settings

You can configure what phone numbers to display when making calls, or you may choose not to display any phone numbers at all.

Table of Contents

  • To Enable or Disable Displaying Your Caller ID
  • To Display Phone Number Assigned to Agent
  • To Enable Agents to Select the Outbound Caller ID
  • To Assign a Phone Number to an Agent
  • To Assign Phone Numbers to an Outbound Project

To Enable or Disable Displaying Your Caller ID

  1. Select a project from the project list, then select Voice > Outbound.
  2. Select the Routing & CLI tab.
  3. Mark or unmark the Caller ID Presentation checkbox.
  4. Press Save.

To Display Phone Number Assigned to Agent

  1. Select a project from the project list, then select Voice > Outbound.
  2. Select the Routing & CLI tab.
  3. Mark or unmark the Agents' number as Caller ID checkbox.
  4. Press Save.

Warning: The Caller ID Presentation function must be enabled.

To Enable Agents to Select the Outbound Caller ID

  1. Select a project from the project list, then select Voice > Outbound.
  2. Select the General settings tab.
  3. Mark or unmark the Agent can select callerID checkbox.
  4. Press Save.

Note: Works only in Manual Dialer mode, and affects both the call and custom call tabs on the agent workspace.

To Assign a Phone Number to an Agent

  • Read about assigning a phone number to an agent user in the To Assign a Phone Number to an Agent section.

To Assign Phone Numbers to an Outbound Project

  • Read about assigning phone numbers to an outbound project in the To Assign Phone Numbers to an Outboud Projects section.

Comments

Can’t find what you need? Use the comment section below to connect with others, get answers from our experts, or share your ideas with us.


There are no comments yet.

Click here to cancel reply.

Please note that by clicking on the Submit button, you agree to a member of VCC Live team contacting you with business offers. You can find detailed information on how we can establish contact with you in our Privacy Policy

  • Channels
    • Voice
    • Email
    • SMS
    • Chat
    • Omnichannel
  • Solutions
    • Customer Service
    • Call Center
    • Sales Teams
    • Debt Collection
  • Main Features
    • Predictive Dialer
    • VCC Live Pay
    • Outbound IVR
    • Voicemail Detection
    • Integrations
  • Resources
    • Customer Stories
    • Information Security
    • Learning Center
    • Developers
    • Download
  • Company
    • About us
    • Blog
    • Careers
    • News
    • Partners
https://vcc.live/wp-content/uploads/2019/07/iso-cert-1.png https://vcc.live/wp-content/uploads/2019/07/iso-cert-2.png https://vcc.live/wp-content/uploads/2019/07/iso-cert-3.png
Social Media
https://vcc.live/wp-content/uploads/2019/07/linkedin.svg https://vcc.live/wp-content/uploads/2019/07/twitter.svg https://vcc.live/wp-content/uploads/2019/07/facebook-1.svg https://vcc.live/wp-content/uploads/2019/07/instagram-1.svg
Call us
Hungary
+36 19996400
UK
+44 2086380169
Germany
+49 3021782516
Poland
+48 123950886
Romania
+40 31706167
USA
+1 3024988337
Hungary
+36 19996400
UK
+44 2086380169
Germany
+49 3021782516
Poland
+48 123950886
Romania
+40 31706167
USA
+1 3024988337
  • Privacy Policy
  • Legal Statement
  • General Terms of Agreement