Configuring Caller ID Settings

You can configure what phone numbers to display when making calls, or you may choose not to display any phone numbers at all.

Table of Contents

• To Enable or Disable Displaying Your Caller ID
• To Display Phone Number Assigned to Agent
• To Enable Agents to Select the Outbound Caller ID
• To Assign a Phone Number to an Agent
• To Assign Phone Numbers to an Outbound Project

To Enable or Disable Displaying Your Caller ID

1. Select a project from the project list, then select callSettings.menu.label > outbound_menu.menu.label.
2. Select the routing_and_cli_settings.tab.label tab.
3. Mark or unmark the caller_presentation.checkbox.label checkbox.
4. Press field_change.button.label.

To Display Phone Number Assigned to Agent

1. Select a project from the project list, then select callSettings.menu.label > outbound_menu.menu.label.
2. Select the routing_and_cli_settings.tab.label tab.
3. Mark or unmark the show.operator.outbound_phone.checkbox.label checkbox.
4. Press field_change.button.label.

Warning: The caller_presentation.checkbox.label function must be enabled.

To Enable Agents to Select the Outbound Caller ID

1. Select a project from the project list, then select callSettings.menu.label > outbound_menu.menu.label.
2. Select the general_settings.tab.label tab.
3. Mark or unmark the selectable_call_number_for_operator.label.value checkbox.
4. Press field_change.button.label.

Note: Works only in Manual Dialer mode, and affects both the call and custom call tabs on the agent workspace.

To Assign a Phone Number to an Agent

• Read about assigning a phone number to an agent user in the To Assign a Phone Number to an Agent section.

To Assign Phone Numbers to an Outbound Project

• Read about assigning phone numbers to an outbound project in the To Assign Phone Numbers to an Outboud Projects section.