Google Dialogflow CX
Dialogflow CX is an enhanced version of the Dialogflow bot solution. You can read about the differences between versions here.
How to integrate your Dialogflow CX with VCC Live IVR?
First, you need to create your Dialogflow structure on the Google Dialogflow interface.
To learn more about creating Dialogflow structures on a Google workspace, please visit the official Google Dialogflow site.
Then, to access Dialogflow in VCC Live, do the following:
Navigate to project > Channels > Voice > Inbound
In the Processes tab, you can find the Actions drop-down menu. Here you can select Media service and insert it into your IVR structure
Dialogflow CX process parameters
To successfully initialize a Dialogflow CX voicebot in your IVR, you need to pass on various parameters in Initialization parameters
endpoint: The endpoint that VCC Live shall access based on your region in Google, e.g.: “europe-west3-dialogflow.googleapis.com:443”
projects: The technical name of your project in Google, e.g.: “vcc-test”
locations: The location where your Dialogflow agents are hosted, e.g.: “europe-west3”
languageCode: The language in which the voicebot is initialized, e.g.: “en”
model: The transcription model that shall be used for the bot, e.g.: “latest_short”. Read more about models here.
agents: The ID of your agent to be used
event: The name of the event you would like to initialize the process with
intent: The name of the intent you would like to initialize the process with
Note: You can generate your Credential file on the Google Cloud Platform interface by following this guide.
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