• Partners
  • Email Us
  • Product
    • Channels
      • Voice
      • Email
      • SMS
      • Chat
      • Messenger
      • Omnichannel
    • Features
      • Predictive Dialer
      • VCC Live Pay
      • Outbound IVR
      • Inbound IVR
      • Voicemail Detection
      • Live Dashboards
      • ACD
      • Salesforce Integration
      • Dialogflow
  • Solutions
    • Customer Service
    • Sales Teams
    • Debt Collection
    • Virtual Call Center
  • Pricing
  • Resources
    • Blog
    • Case Studies
    • Ebooks
    • Courses
    • Webinars
    • Information Security
    • Learning Center
    • Developers
  • Company
    • About us
    • Careers
    • News
    • Partners
  • Partners
  • Email Us
+44 208 638 0169
GET STARTED
User GuidesVCC LiveSubscription ManagementPrepaid Billing
  • About This User Guide
    • Introduction to VCC Live
    • General Information
    • Legal Information
    • Symbols and Notations
  • Installation and Activation
    • System Requirements
    • Firewall Settings
    • Installing VCC Live
    • Installing the MSI Package
    • Single Sign-On
    • Connecting IP Phones
  • Learning the Basics
    • Login Screen
    • Admin Workspace
    • Accessing Settings
    • Local Settings
    • Profile and Notifications
    • IVR Sound Library
  • User Management
    • Managing Users
    • Managing Teams
    • Managing User Right Groups
    • Changing Agent Status
    • Customizing Break Codes
  • Project Management
    • Creating a New Project
    • Modifying Generic Project Settings
    • Deleting a Project
    • Cloning a Project
    • Mass Project Actions
    • Mass Export Project Data
  • Project-Specific Settings
    • Modifying Generic Project Settings
    • Assigning Agents to a Project
    • Assigning Agents to a Queue
    • Configuring Caller ID Settings
    • Managing Dispositions
    • Managing Robinson Lists
    • Setting up After-work Limits
    • Adding Web Pages for Agents
    • Managing Tickets
  • Communication Channels
    • Outbound Calls
    • Inbound Calls
    • SMS
    • SMS Transliteration
    • Email
    • Chat - Website Integration
    • Chat - Facebook and Whatsapp Integration
    • Social Media - Handling Facebook Comments
  • Database Management
    • Database Management Overview
    • Importing Records
    • Exporting Database
    • Updating Databases
    • Searching Contacts and Records
    • Managing Records List
    • Managing Fields
    • Managing the Quota Tool
    • Data Extraction Overview
  • Datasheet and Script Management
    • Datasheets and Scripts Overview
    • Managing Datasheets and Scripts
    • Customizing Datasheets and Scripts
    • Types of Controls
  • Quality Management
    • Quality Management Tools
    • Quality Management Statistics
    • Downloading and Listening to Call Recordings
  • Monitoring
    • Dashboards
    • Real Time Monitoring
    • Call Wallboard
    • Inbound Wallboard
    • Quota Wallboard
  • Logs and Statistics
    • Overview
    • CDR Log
    • Chat Log
    • Email Log
    • SMS Log
    • User Activity Log
    • User State Log
    • Database Statistics
    • Disposition Statistics
    • Global Call Statistics
    • Global Inbound Statistics
    • User-Based Statistics
    • Project-Specific Call Statistics
    • Project-Specific Inbound Statistics
    • Project-Independent CDR Search
    • Weekly Inbound Statistics
    • Webhook Statistics
  • Internal Communication
    • Silent Coaching and Whispering
    • Using the Internal Chat
    • Releasing News for Agents
  • Subscription Management
    • Prepaid Billing
    • User License Management
    • Checking Your Balance
    • Transaction Details
    • Downloading Invoices
    • Restriction Procedure
    • Bank Transfer Guide
    • Buying Phone Numbers
    • Creating Pro Forma Requests
  • Account Security
    • Changing Your Password
    • Data Deletion After Contract Termination
    • Using a Password Policy
    • Restricting Access Based on IP Addresses
    • Using Two-Factor Authentication
  • Campaign Manager
    • Introduction
    • Importing
    • Advanced Filter
    • Using Filters and Collections
    • Loading from Collection to Campaign
    • Exporting
    • Automatic Import
  • VCC Live for Salesforce
    • VCC Live for Salesforce
  • Over-the-Phone Payment
    • Introduction to VCC Live Pay
    • Changing Payment Settings
    • Checking Transaction History
    • Security Considerations
  • Agent Workspace
    • Project Selection Screen
    • Agent Workspace
    • Keyboard Shortcuts
    • Using Break Codes
    • Using the Internal Chat
    • Using the Agent Browser
    • Handling Calls
    • Handling Emails and Tickets
    • Handling Chat Messages
    • User States
  • References
    • Dialing Modes
    • Multi-Project Dialing and Inherited Projects
    • Dispositions
    • Inbound Processes
    • Polygon Voice Recognition
    • Google Dialogflow
    • Voice File Name Parameters
Back to Support and Learning Center
English Hungarian

Prepaid Billing

In a prepaid payment plan the clients replenish their balance, then the costs are deducted from the amount of transferred money. The balance can be replenished by transferring money to VCC Live’s bank account.

A prepayment invoice is issued on the amount credited to the company’s account, within 1 business day, after receiving the transferred money. The prepayment invoice contains only the replenishment of the balance. The invoices are available for download via the VCC Live application. If the client requested a hardcopy invoice to be sent, then invoice is sent to the client 1-2 days after issuing via post.

Of the preceding month a final invoice is issued by our company to the client on the second working day of the month, but no later than the 10th of each month. The final invoice contains the turnover of the preceding closed month, i.e. the amount used and also information on what the credit was used for.
Invoices are available for download via the VCC Live application, but if requested, a hardcopy can also be sent to the client via post 1-2 days after issue.

This invoice always contains the licence fees, as well as other fees, if they are applicable, such as telecommunication fees, consulting fees and other services.

Ideally, the sum of the final invoice is 0 HUF / EUR / USD, which means that the turnover for the given month was less than the amount of the replenishment, therefore the invoice does not require financial settlement. If the sum of the final invoice is not 0 HUF / EUR / USD, then the available balance was less than the turnover in the given month. In such case, the sum on the final invoice requires a financial settlement and will be labeled as payable.

If the client does not pay the amount due, it will be deducted from the amount of the next balance replenishment. In practice, this means that upon the transfer of the following replenishment, the difference of the final invoice and the transferred amount will be issued as the prepayment invoice. Example: the final invoice is on 10,000 HUF, which the client does not pay separately, but transfers 50,000 HUF as a replenishment. In this case, the prepayment invoice will be issued on 40,000 HUF and the remaining 10,000 HUF will be used as the settlement of the floating debt for the final invoice. The client’s balance will be credited with the full 50,000 HUF. If multiple transfers are required to settle the final invoice, no prepayment invoice is issued until full credit.

Note: Click here to download the Hungarian version of this document.

Related articles

There's always more to learn. Discover similar features by visiting related articles:

Transaction Details

April 20 in User Guides

Downloading Invoices

November 05 in User Guides

Restriction Procedure

May 07 in User Guides

Creating Pro Forma Requests

November 05 in User Guides
Back to Support and Learning Center

Comments

Can’t find what you need? Use the comment section below to connect with others, get answers from our experts, or share your ideas with us.


There are no comments yet.

Click here to cancel reply.

Please note that by clicking on the Submit button, you agree to a member of VCC Live team contacting you with business offers. You can find detailed information on how we can establish contact with you in our Privacy Policy

  • Channels
    • Voice
    • Email
    • SMS
    • Chat
    • Messenger
    • Omnichannel
  • Main Features
    • Call Center Software
    • Predictive Dialer
    • VCC Live Pay
    • Outbound IVR
    • Inbound IVR
    • Voicemail Detection
    • Live Dashboards
    • ACD
    • Salesforce Integration
    • Dialogflow
  • Solutions
    • Customer Service
    • Sales Teams
    • Debt Collection
    • Virtual Call Center
  • Resources
    • Blog
    • Case Studies
    • Ebooks
    • Courses
    • Webinars
    • Information Security
    • Learning Center
    • Developers
    • Download
  • Company
    • About us
    • Careers
    • News
    • Partners
https://vcc.live/wp-content/uploads/2019/07/iso-cert-1.png https://vcc.live/wp-content/uploads/2019/07/iso-cert-2.png https://vcc.live/wp-content/uploads/2019/07/iso-cert-3.png
Social Media
https://vcc.live/wp-content/uploads/2019/07/linkedin.svg https://vcc.live/wp-content/uploads/2019/07/twitter.svg https://vcc.live/wp-content/uploads/2019/07/facebook-1.svg https://vcc.live/wp-content/uploads/2019/07/instagram-1.svg
Call us
Hungary
+36 19996400
UK
+44 2086380169
Germany
+49 3021782516
Poland
+48 123950886
Romania
+40 31706167
USA
+1 3024988337
Hungary
+36 19996400
UK
+44 2086380169
Germany
+49 3021782516
Poland
+48 123950886
Romania
+40 31706167
USA
+1 3024988337
  • Privacy Policy
  • Cookie Policy
  • Legal Statement
  • General Terms of Agreement
  • Magyar nyelvű jogi dokumentumok