Agent Workspace
From the agent workspace, you can handle calls, emails, tickets, and chat messages.
Note: For a detailed overview and step-by-step guide, check out our Tutorial on using the main features of the Agent Workspace.
Tip: Read about the admin workspace in the Admin Workspace section.
Note: Layouts may differ depending on the dialing mode you use.
| name | description |
|---|---|
| 1. VCC Live menu | Access generic settings. Works only from the project login screen. |
| 2. Taskbar | Use tabs to switch between the call, email and ticket, manual dialer, agent browser, and chat worksheets. |
| 3. Worksheet | The interface where you do most of your work. |
| 4. Status bar | A bar displaying various kinds of status information. |
| 5. Internal chat | Internal chat function provides a text-based, real-time communication interface within VCC Live. |
| 6. Volume settings | Adjust the volume of system tones, and your or the other party’s speech volume. |
| 7. Project login time | Total time spent logged into the current project. |
| 8. Call and DTMF buttons | Carry out DTMF, accept, end, reject and transfer call activities. |
| 9. Status info | Used to indicate your status, as well as the time spent in that status. |
| 10. Function keys | Open test mode, add a new contact, look up records, log out, or use break codes. |
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