Admin Workspace

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From the Admin Workspace, you can manage users, projects, databases, resources, settings and workflow, as well as get an insight into your projects’ performance via various logs and statistics.

To read about the workspace used by agent users, see Agent Workspace.

Table of Contents

Interface Overview

Name Description
1. VCC Live menu Access generic settings.
2. Tabs Use tabs to switch between sets of settings.
3. Taskbar Taskbar displays which worksheets are open.
4. Project list A list of your project folders, projects and project specific settings.
5. Worksheet The interface where you do most of your work.
6. Status bar A bar displaying various kinds of status information.
7. Search bar It allows you to search generic settings.

VCC Live supervisor workspace screenshot

Calling Support from the Application

You can call support directly from VCC Live® Desk — just press Call Support in the status bar.

Accessing the User Guide from the Application

You can open the VCC Live&reg Desk user guide directly from VCC Live® Desk — just press Help in the status bar.

Pinning Worksheets

You can pin worksheets to your taskbar. Pinned worksheets remain open even after restarting the application.

To Pin or Unpin a Worksheet

  • Right-click the worksheet icon in the taskbar, then select Pin worksheet. To unpin, select Unpin worksheet.

Note: If you close all worksheets, the taskbar disappears.

VCC Live Desk Pinning Worksheets Illustration

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