Two-factor authentication provides an additional level of security to productname.label, by requiring users to complete a second verification step when logging in to the productname.label application. With two-factor authentication, logging in requires both your password and an additional verification code you generate using an authenticator app on your smartphone.

Table of Contents

• To Enable Two-factor Authentication
• To Disable Two-factor Authentication
• To Disable Two-factor Authentication for a Specific User

To Enable Two-factor Authentication

1. In productname.label: From the productname.label menu, select userProfileModule.menu.label > twofa_disabled.label.value.
2. On your smartphone: Open App Store® (on Apple® iPhone®) or Play Store™ (on Android™), search for Google™ Authenticator, download, install, and open the application, then using the application, scan the QR code on your computer’s display. A 6-digit number should appear on your smartphone’s screen.
3. In productname.label: Enter the 6-digit number in the text field, then press field_change.button.label.

Warning: When twofactor.label.value is enabled, users cannot sign in to productname.label without using the Google™ Authenticator application. Please take this into consideration when changing smartphone.

Warning: We recommend using a Wi-Fi connection for downloading the application to avoid data traffic costs.

To Disable Two-factor Authentication

1. In productname.label: From the productname.label menu, select userProfileModule.menu.label > twofa_enabled.label.value.
2. On your smartphone: Open the Google™ Authenticator application to receive a 6-digit number.
3. In productname.label: Enter the 6-digit number in the text field, then press field_change.button.label.

To Disable Two-factor Authentication for a Specific User

1. From the productname.label menu, select users_menu.menu.label > users.menu.label.
2. Select a user.
3. In the codec.default.label settings pane, unmark the twofactor.label.value checkbox.

Tip: If a user cannot access the Google™ Authenticator application, for example if a smartphone is lost or broken, a user with administrator rights can disable twofactor.label.value for any specific user.