Data Extraction Overview

You can export the following types of data from the VCC Live software:

1. Types of Data you can export

User Data

These are data of the VCC Live application users such as agents and supervisors. This includes your users’ activity log.

Client Data

These are your clients’ data that you can manage in your database on project level. This includes your database records, statistics and Robinson list.

Special Data

These are custom data typically associated with users or your database such as Employee ID assigned to the users or generic data used in multiple projects (e.g. a street database list.) This includes Webhook statistics and custom tables.

2. Extracting user data

You can choose to copy to clipboard or export your user data to text files using the Export action.

3. Extracting client data

You can export your Database using various export interfaces, where you can filter your data by date, last disposition allocation, the allocated disposition, or export value.

For more details, see Exporting Database

4. Other Data You Can Export

You may also choose to export various kinds of data from the following interfaces:

• Records list
• Contacts
• Email Log
• Ticket list
• CDR/project Independent CDR log
• Chat log
• SMS log
• Call/Global call statistics
• Inbound/Global inbound statistics
• Disposition statistics
• Weekly Inbound statistics
• Quality Management statistics
• User state log
• VCC Pay transactions statistics
• User Activity log
• User Based statistics
• Webhook statistics
• Dispositions
• Scripts
• Fields