Changing Agent Status
You can change agent status, for example, from available to on break.
Table of Contents
To Change Agent Status
- From the productname.label menu, select monitoring.menu.label > statistic_realtime.win.title.
- In the users.label.value pane, select one or more users using the checkboxes.
- Select a status from the states.label drop-down list. This changes the status of the selected users.
Note: If an agent is on a call, status changes take effect only when the call and any related afterwork is completed.
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