• Partners
  • Email Us
  • Product
    • Channels
      • Voice
      • Email
      • SMS
      • Chat
      • Messenger
      • WhatsApp
      • Omnichannel
    • Features
      • Predictive Dialer
      • VCC Live Pay
      • Outbound IVR
      • Inbound IVR
      • Voicemail Detection
      • Live Dashboards
      • ACD
      • Salesforce Integration
      • Dialogflow
  • Solutions
    • Customer Service
    • Sales Teams
    • Debt Collection
    • Virtual Call Center
  • Pricing
  • Resources
    • Blog
    • Case Studies
    • Ebooks
    • Courses
    • Webinars
    • Information Security
    • Learning Center
    • Developers
  • Company
    • About us
    • Careers
    • News
    • Partners
  • Partners
  • Email Us
+44 208 638 0169
GET STARTED
User GuidesVCC LiveAbout This User GuideLegal Information
  • About This User Guide
    • Introduction to VCC Live
    • General Information
    • Legal Information
    • Symbols and Notations
  • Installation and Activation
    • System Requirements
    • Firewall Settings
    • Installing VCC Live
    • Installing the MSI Package
    • Single Sign-On
    • Connecting IP Phones
  • Learning the Basics
    • Login Screen
    • Admin Workspace
    • Accessing Settings
    • Local Settings
    • Profile and Notifications
    • IVR Sound Library
  • User Management
    • Managing Users
    • Managing Teams
    • Managing User Right Groups
    • Changing Agent Status
    • Customizing Break Codes
  • Project Management
    • Creating a New Project
    • Modifying Generic Project Settings
    • Deleting a Project
    • Cloning a Project
    • Mass Project Actions
    • Mass Export Project Data
  • Project-Specific Settings
    • Modifying Generic Project Settings
    • Assigning Agents to a Project
    • Assigning Agents to a Queue
    • Configuring Caller ID Settings
    • Managing Dispositions
    • Managing Robinson Lists
    • Setting up After-work Limits
    • Adding Web Pages for Agents
    • Managing Tickets
  • Communication Channels
    • Outbound Calls
    • Inbound Calls
    • SMS
    • SMS Transliteration
    • Email
    • Chat - Website Integration
    • Chat - Facebook and Whatsapp Integration
    • Social Media - Handling Facebook Comments
  • Database Management
    • Database Management Overview
    • Importing Records
    • Exporting Database
    • Updating Databases
    • Searching Contacts and Records
    • Managing Records List
    • Managing Fields
    • Managing the Quota Tool
    • Data Extraction Overview
  • Datasheet and Script Management
    • Datasheets and Scripts Overview
    • Managing Datasheets and Scripts
    • Customizing Datasheets and Scripts
    • Types of Controls
  • Quality Management
    • Quality Management Tools
    • Quality Management Statistics
    • Downloading and Listening to Call Recordings
  • Monitoring
    • Dashboards
    • Real Time Monitoring
    • Call Wallboard
    • Inbound Wallboard
    • Quota Wallboard
  • Logs and Statistics
    • Overview
    • CDR Log
    • Chat Log
    • Email Log
    • SMS Log
    • User Activity Log
    • User State Log
    • Database Statistics
    • Disposition Statistics
    • Global Call Statistics
    • Global Inbound Statistics
    • User-Based Statistics
    • Project-Specific Call Statistics
    • Project-Specific Inbound Statistics
    • Project-Independent CDR Search
    • Weekly Inbound Statistics
    • Webhook Statistics
  • Internal Communication
    • Silent Coaching and Whispering
    • Using the Internal Chat
    • Releasing News for Agents
  • Subscription Management
    • Prepaid Billing
    • User License Management
    • Checking Your Balance
    • Transaction Details
    • Downloading Invoices
    • Restriction Procedure
    • Bank Transfer Guide
    • Buying Phone Numbers
    • Creating Pro Forma Requests
  • Account Security
    • Changing Your Password
    • Data Deletion After Contract Termination
    • Using a Password Policy
    • Restricting Access Based on IP Addresses
    • Using Two-Factor Authentication
  • Campaign Manager
    • Introduction
    • Importing
    • Advanced Filter
    • Using Filters and Collections
    • Loading from Collection to Campaign
    • Exporting
    • Automatic Import
  • VCC Live for Salesforce
    • VCC Live for Salesforce
  • Over-the-Phone Payment
    • Introduction to VCC Live Pay
    • Changing Payment Settings
    • Checking Transaction History
    • Security Considerations
  • Agent Workspace
    • Project Selection Screen
    • Agent Workspace
    • Keyboard Shortcuts
    • Using Break Codes
    • Using the Internal Chat
    • Using the Agent Browser
    • Handling Calls
    • Handling Emails and Tickets
    • Handling Chat Messages
    • User States
  • References
    • Dialing Modes
    • Multi-Project Dialing and Inherited Projects
    • Dispositions
    • Inbound Processes
    • Polygon Voice Recognition
    • Google Dialogflow
    • Voice File Name Parameters
Back to Support and Learning Center
English Hungarian

Legal Information

This document is published by VCC Live Group Zrt., without any warranty. Changes to this document necessitated by clerical errors, inaccuracies, or feature updates, may be made by the publisher at any time and without prior notice. Illustrations and screenshots are for figurative purposes only, and may not accurately represent the current state of the software. The text items in screenshots are from the English user interface. Features and interface appearance on your screen may differ from the description in this document. Details included in the screenshots including names, phone numbers, business names or addresses are fictitious. Any similarity to actual persons, living or dead, is coincidental. It is forbidden to confer, distribute or reproduce any of the figures, texts, illustrations, screenshots, information or other contents of this document in any form. Any usage of these contents in any form other than personal use is only possible with the prior written permission of VCC Live Group Zrt.

All third party software and company names mentioned herein are the trademarks or registered trademarks of their respective owners. All other trademarks are property of their respective owners.

Apple® and iPhone® are trademarks of Apple Inc., registered in the U.S. and other countries.

©2019 Google LLC, used with permission. Google and the Google logo are registered trademarks of Google LLC.
Google Play™ and the Google Play™ logo are trademarks of Google LLC.

To learn more about VCC Live®, visit our website: https://vcc.live/

© 2020 VCC Live®. All rights reserved.

vcc live logo

Back to Support and Learning Center

Comments

Can’t find what you need? Use the comment section below to connect with others, get answers from our experts, or share your ideas with us.


There are no comments yet.

Click here to cancel reply.

Please note that by clicking on the Submit button, you agree to a member of VCC Live team contacting you with business offers. You can find detailed information on how we can establish contact with you in our Privacy Policy

  • Channels
    • Voice
    • Email
    • SMS
    • Chat
    • Messenger
    • Omnichannel
  • Main Features
    • Call Center Software
    • Predictive Dialer
    • VCC Live Pay
    • Outbound IVR
    • Inbound IVR
    • Voicemail Detection
    • Live Dashboards
    • ACD
    • Salesforce Integration
    • Dialogflow
  • Solutions
    • Customer Service
    • Sales Teams
    • Debt Collection
    • Virtual Call Center
  • Resources
    • Blog
    • Case Studies
    • Ebooks
    • Courses
    • Webinars
    • Information Security
    • Learning Center
    • Developers
    • Download
  • Company
    • About us
    • Careers
    • News
    • Partners
https://vcc.live/wp-content/uploads/2019/07/iso-cert-1.png https://vcc.live/wp-content/uploads/2019/07/iso-cert-2.png https://vcc.live/wp-content/uploads/2019/07/iso-cert-3.png
Social Media
https://vcc.live/wp-content/uploads/2019/07/linkedin.svg https://vcc.live/wp-content/uploads/2019/07/twitter.svg https://vcc.live/wp-content/uploads/2019/07/facebook-1.svg https://vcc.live/wp-content/uploads/2019/07/instagram-1.svg
Call us
Hungary
+36 19996400
UK
+44 2086380169
Germany
+49 3021782516
Poland
+48 123950886
Romania
+40 31706167
USA
+1 3024988337
Hungary
+36 19996400
UK
+44 2086380169
Germany
+49 3021782516
Poland
+48 123950886
Romania
+40 31706167
USA
+1 3024988337
  • Privacy Policy
  • Cookie Policy
  • Legal Statement
  • General Terms of Agreement
  • Magyar nyelvű jogi dokumentumok