Customizing Datasheets and Scripts

You can customize your datasheets and scripts using an intuitive, drag-and-drop editing interface.

Table of Contents

To Access the Script and Datasheet Editor Interface

  1. Select a project from the project list, then select Script editor.
  2. Select Datasheet or Script.
  3. Press Expand icon to see your datasheets or scripts, then select an item you want to customize.

To Add Controls from the Toolbar

  • Once the editor interface is open, drag and drop controls from the toolbar to the required location. Read about controls you can add in the Types of Controls section.

VCC Live Desk Script Editor Illustration

To Delete a Control from the Script or Datasheet

  1. Once the editor interface is open, select the control you want to delete, then press Delete icon in the toolbar.
  2. Press Save and upload.

To Edit a Control’s Properties

  1. Once the editor interface is open, select a control that is already on your datasheet or script.
  2. The control’s properties are located on the right. Set the desired settings.
  3. Press Save and upload.

To Obligate Agents to Fill in Data

  1. Once the editor interface is open, select a control that is already on your datasheet or script.
  2. The control’s properties are located on the right. Mark the Required checkbox.
  3. Press Save and upload. Agents now cannot close the script or datasheet without filling in the data.

To Show or Hide a Control by Using Conditions

  1. Once the editor interface is open, select a control that you want to hide until certain conditions are met.
  2. The control’s properties are located on the right interface. Mark the Hidden checkbox. The system will jump automatically to the Visualization tab.
  3. Select an option (field) from the Field and values condition drop-down list, then select one or more values using the checkboxes. When the selected values are marked by an agent, the hidden control will appear.

To Move to Another Script Page by Using Conditions

  1. Select a project from the project list, then select Script editor.
  2. Expand the Script list, then select a script.
  3. The script page’s properties are displayed on the right interface. Select Simple condition from the Condition of loading next page drop-down list.
  4. Press VCC Live edit condition icon to edit the conditon.
  5. Select a field from the drop-down list, and then a value.
  6. Select a script page name from the drop-down list.
  7. Press Close. When an agent selects the field value with condition, and then presses the next page button, the system will jump to the specified script page.

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