Managing Dispositions

Dispositions are used by the agents or dialer to indicate the outcome of a call. For details about system default dispositions, see Dispositions.

Table of Contents

• To Access Dispositions
• To Add a New Disposition
• To Modify a Disposition
• To Allow or Prevent the Dialer to Redial Records with a Machine Disposition
• To Automatically Delete Call Recordings After a Set Period of Time for Records with a Specific Disposition

To Access Dispositions

• Select a project from the project list, then select Dispositions.

To Add a New Disposition

1. Select a project from the project list, then select Dispositions.
2. Press New disposition.
3. Enter a name and set the desired settings.
4. Press Add disposition.

To Modify a Disposition

1. Select a project from the project list, then select Dispositions.
2. Select a disposition you want to modify, then make the changes.
3. Press Modify disposition.

To Allow or Prevent the Dialer to Redial Records with a Machine Disposition

1. Select a project from the project list, then select Dispositions.
2. Select the Machine disposition.
3. Mark the Retry checkbox on the pane on the right.
4. Use the Default deadline control to you set how much time should elapse between retries.
5. Press Modify disposition.

Note: The attempt limit can be set in the “phone1” field’s properties. See Managing Fields.

To Automatically Delete Call Recordings After a Set Period of Time for Records with a Specific Disposition

1. Select a project from the project list, then select Dispositions.
2. Select a disposition.
3. In the properties pane on the right, mark or unmark the Delete call recordings after (days) checkbox.
4. In the number input field, enter after how many days call recordings should be deleted for records allocated with the disposition.
5. Optional: If you want to also delete already-existing call recordings older than the set day, mark the Delete all earlier recordings that belong to the record checkbox.
6. Press Modify disposition.

In a nutshell: Delete call recordings after (days) applies only to records created after making this adjustment, leaving earlier ones unmodified.
Therefore, if you want earlier call recordings of a record with the selected disposition to be deleted as well, select Delete all earlier recordings that belong to the record.

Note: This function is only available to clients with a VCC Live Premium subscription. The user must be granted access to the Delete call recordings based on disposition user right. See User Right Groups.