Managing User Right Groups

You can create user right groups and add users to them, allowing you to define what functions supervisors and agents have access to.

Tip: There are four default user right groups: admin, supervisor, wallboard, and agent.

Table of Contents

• The structure of user right groups
• To Compare User Right Groups
• To Create User Right Groups
• To Clone a User Right Group
• To Delete User Right Groups
• To Add or Remove Rights
• Assigning individual User Rights to Right Groups
• To Restrict Access based on IP Address

The structure of user right groups

Each user right group has a list of rights that can be granted or revoked for a selected group. However, there are some special user rights in this list that allow or deny the possibility of editing and management. Using these rights can set up a relation between user right groups, so one group can edit or manage the other, while prohibiting the same for other groups.

Here are 4 key user rights that are related to setting up user right groups compared to each other, plus we have renamed an existing one to maintain linguistic consistency.

• Edit user: If granted, a user can edit the info, details and settings of another user. (At VCC Live > User management > Users)
• Manage supervisor rights: If granted, a user can manage the various rights related to a supervisor right group. (At VCC Live > User management > Rights)
• Manage agent rights: If granted, a user can manage the various rights related to an agent right group. (At VCC Live > User management > Rights)
• Manage supervisors in teams: If granted, a user can manage the members of a supervisor team.
• Manage agents in teams (FKA Remove agent from team): If granted, a user can manage the members of an agent team.

Let’s see how this works with an example:

1. User_Amanda is a member of Team_A. Team_A is granted with “Edit user” rights. This means that all members of the group, including User_Amanda can edit the details of other users in the VCC Live > User management > Users section.
2. The supervisor of User_Amanda revokes the “Edit user” right from her and everyone from Team_A. This can be done by first selecting Team_A, and then unchecking the “Edit user” right checkbox in VCC Live > User management > Rights.
3. Now, if User_Amanda goes to the Users section in VCC Live, she cannot edit any users’ details, as she finds the panel on the right inactive (grey).

Additional information: when creating a new team, the supervisor is added to the team automatically.

Please note: as you have noticed, the “Remove agent from team” right was not modified, we have only changed its name to comply with our current naming system. The new name is “Manage agent teams” – please check your settings so everything runs smoothly at your side as it should.

To Compare User Right Groups

• Press and hold the ctrl key on your keyboard, then select the user right groups you want to compare.

To Create User Right Groups

1. From the VCC Live menu, select User Management > Rights.
2. Press Actions, then select Add.
3. Enter a name for your group.
4. Select a group type, depending on the type of user account members you wish to add.

To Clone a User Right Group

1. From the VCC Live menu, select User Management > Rights.
2. Select a group.
3. Press Actions, then select Copy group.
4. Enter a name for your group, then press Copy.

To Delete User Right Groups

1. From the VCC Live menu, select User Management > Rights.
2. Select a group from the Supervisor groups or Agent groups column.
3. Press Actions, then select Delete group and press Delete.

To Add or Remove Rights

1. From the VCC Live menu, select User Management > Rights.
2. Select a group from the Supervisor groups or Agent groups column.
3. In the Rights pane, mark or unmark the checkboxes as desired.

Tip: You can filter for a specific right using the Search rights searchbox.

Note: You can edit multiple agent or supervisor right groups at the same time by pressing CTRL while selecting them.

Assigning individual User Rights to Right Groups

Read about all the individual user rights to assign to right groups here.

To Restrict Access based on IP Address

Read about this feature in the Restricting Access based on IP Address section.