Transaction Details

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An overview of transaction values listed on the Balance worksheet.

For more details about how to check your account’s current balance, see Checking Your Balance.

Table of Contents

Transactions Table

Column Description
Date The date when the transaction occurred.
Login time Time spent logged in to VCC Live® Desk.
Talk time Length of the conversation.
Licence fees Fees charged for agent and admin user accounts.
Telco Costs charged for calls.
Other One-off charges, including phone number purchases, training fees, and monthly storage fees.
Net amount Payment amount, excluding taxes.
Gross amount Payment amount, including taxes.
Net top-up Payment added to your account, excluding taxes.
Gross top-up Payment added to your account, including taxes.
Net summ The total amount of costs charged to your account, excluding taxes.
Daily balance You account’s closing balance at the end of the day.

Transaction Details Table

Column Description
Date The date when the transaction occurred.
Type Name or type of service being charged.
Name Name of transaction.
Phone number The phone number the costs are connected to.
Quantity Number of units charged, for example call minutes, number of licences, number of text messages, and more.
Unit price The service cost amount per unit.
Net amount Payment amount, excluding taxes.
Gross amount Payment amount, including taxes.

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