Modifying Generic Project Settings

You can easily modify and customize your projects.

Note: A project list is normally visible by default. If the list is not visible, you need to open it.

Table of Contents

To Access Projects

  • From the VCC Live menu, select Contact Center > Projects.

Tip: Expired projects, projects with inbound settings that are saved but not uploaded, and child projects that are not synced with their parent projects are marked with a VCC Live expired project icon.

To Check The Number of Projects

  1. From the VCC Live menu, select Contact Center > Projects.
  2. Refer to the indicator located below the project list pane. Depending on what project list filter you applied, you can see the total number of your projects, the number of your active projects, and the maximum number of projects you are allowed to create.

VCC Live Projects Overview

Note: The number of projects you are allowed to create depends on which package you have purchased. See Pricing.

To Open a Project in a New Tab

  • Right-click a project, then select Open project in new tab.

To Rename a Project

  1. Select a project from the project list, then select the General tab.
  2. In the General pane, enter a new name in the Name text field. Press Save.

To Set a Start and End Date for a Project

  1. Select a project from the project list, then select the General tab.
  2. In the General pane, set the desired start and end date. Press Save.

Note: Any other project with dates outside the time period you set will not be visible to agents. Callbacks outside this time period can also not be set. Projects with an expired end date are marked with a VCC Live expired project icon.

To Activate or Deactivate a Project

  1. Select a project from the project list, then select the General tab.
  2. In the General pane, select Active or Inactive from the Status drop-down list. Press Save.

To Assign a Project Folder

  1. Select a project from the project list, then select the General tab.
  2. In the General pane, select a folder from the Folder drop-down list. Press Save.

VCC Live Project Folders

To Clone a Project

To Create a Child Project

To Enable or Disable Call Start Tone

  1. Select a project from the project list, then select Voice.
  2. Mark or unmark the Call start tone checkbox.
  3. Press Save.

To Enable or Disable Call End Tone

  1. Select a project from the project list, then select Voice.
  2. Mark or unmark the Call end tone checkbox.
  3. Press Save.

To Enable or Disable Call Recording

To Set up a Project-Specific Webhook


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