A solution designed to fit all kinds of businesses

Our pricing has been tailored to fit every business scale
from small to huge call centers.

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  • Standard

    55
    per seat/month
    ………
    Increasing effectiveness for small and medium call centres
    Campaign management
    Outbound and Inbound Calls
    Reports and Statistics
    Voice Recording
    Telecommunications Services
    E-mail Support
    Predictive Dialer
    Internal Chat
    Questionnaires, Script Editors
    Automated E-mails
    User Right Management
    Web Integration
    Support via Phone
  • Professional

    75
    per seat/month
    ………
    Innovative service to professional call and contact centres
    Standard package
    +
    Intelligent IVR
    Quality Control
    Expanded Data Handling
    Unique Statistics
    Wallboard
    Team Work Support
    Quotation
    API
    International Phone Numbers
    Personal Consultant
    Boarding Support
  • Multichannel

    95
    per seat/month
    ………
    Suited features for comprehensive customer cares and contact centres
    Professional package
    +
    Sending automated SMS
    Sending automated emails
    Dynamic SMS and email templates
    Customer care email handling
    Spam and virus filtering
    Ticket based case handling
     
     
     
     
     
  • Premium

    135
    per seat/month
    ………
    High level of data security and support specially for financial institutions
    Multichannel package
    +
    Higher Level of Security
    Premium Customer Care Support
     
     
     
     
     
     
     
     
     
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Full Feature List

Take a look at our package deals, compare them and find the best solution for your business!

Full Feature List

  •  
  • Standard
  • Professional
  • Multichannel
  • Premium
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  • Standard
  • Professional
  • Multichannel
  • Premium
  •  
  • 55
    per seat/month
  • 75
    per seat/month
  • 95
    per seat/month
  • 135
    per seat/month

Frequently Asked Questions (FAQ)

What does a “seat” mean?

A “seat” refers to the number of agents able to log into the system at the same time. If, for example, your contact centre operates with two agents working in shifts, one seat means that only one of them can be logged in at any one time.

Do I need to pay any initial investment (CAPEX)?

You do not need to make any initial financial investment, as it is not required. The only upfront costs that may occur is if you request a consultation before the start of the contract, or if you have special needs, such as custom developments and releases.

Do you also provide customer service agents?

VCC Live does not provide agents and supervisors. We are a software solution company for contact centres, and provide only the software tools and telecommunication services your own agents and supervisors need for their daily work.

How do I start using the service?

It requires only three steps: 1. Subscribe to our services by signing a contract with us. 2. Give our team 2-3 days to create and set up your account; 3. Attend your personalised set-up training session with your VCC Live Key Account Manager.

What is the monthly fee for the service?

Monthly fees are calculated per seat, and are based on the pricing package you choose. The number of seats can be increased and decreased during the subscription period, based on the changing needs of your contact centre.

Do I need to sign a fixed-term contract?

No. We use indefinite ‘rolling’ contracts because we believe in keeping our clients because of our expert solutions and support, rather than our contract terms and conditions. If you no longer wish to use VCC Live you can cancel your contract with us at any time.

Are there any additional costs?

The only additional costs you should take into consideration are charges such as telecommunications fees, SMS fees and storage costs, if you require such services. The costs of these additional services will be discussed with you before you start to use our solution.

What support will I receive while using VCC Live’s service?

During your contract period with us, our team of VCC Live specialists will provide you with technical support in all areas of VCC Live’s software. In addition, our Key Account Managers will give you further operational guidance and advice as required.