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Plans and Pricing

Choose a package according to your needs.
There are no set up costs or hidden fees.

EUR
USD
GBP
Monthly
Annual

Essentials

voice

50

PER SEAT / MONTH

Run outbound campaigns & easily handle incoming calls

  • Outbound and inbound calls

    Use VCC Live to handle both incoming and outgoing phone calls including all powerful features to improve productivity.

  • Project management

    Handle multiple projects with separate sets of data & databases to make your activities well-coordinated and measurable.

  • Automatic dialers

    Use predictive, power or preview dialers to handle more calls, increase talk time, and keep abandoned call rate as low as possible.

  • Distributing calls & queues

    Distribute calls between agents automatically also using skill-based routing. Use the queue functionality to improve waiting experience.

  • Call recording

    Get a quick access to call recordings to analyze them and better understand what works and what doesn't.

  • Telecom support

    All clients have access to comprehensive national and international telecommunications services.

  • Internal chat

    Supervisors can use a built-in internal chat function to quickly communicate with their agents.

  • User management

    Use our flexible system of varying user permissions and settings that can be different for system operators, supervisors, admins, agents, etc.

  • Web integration

    Embed web-based ERPs, CRMs or any other application into your agents' interface.

Request a quote

VCC Live is available from at least 10 user licenses

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Advanced

voice

67

PER SEAT / MONTH

Manage the full scope of your inbound and outbound activities

  • All in Essentials, plus…
  • IVR system

    Set your own IVR (Interactive Voice Response) system to let callers make choices and provide information to handle their calls faster and more efficiently.

  • Quality management

    Assess the work of your agents in real-time for example by listening in to calls or giving hints while on the calls.

  • Team management

    Use VCC for the most complex team setups. For example, manage and fully control outsourced teams by providing limited or no access to database, or settings in VCC Live.

  • Database API

    Access data stored in VCC Live by using a REST-compatible API, for example for synchronizing data or loading calling lists.

  • Real-time metrics

    Track your team's KPIs in real-time. You can use a set of pre-defined parameters or create your own metrics based on custom formulas.

  • Wallboards

    Display real-time statistics from VCC Live on an external TV or monitor to inform agents about their performance.

  • External dashboard

    Access a web-based customized report page that displays a set of custom widgets. (viewable to non VCC-users too)

  • Voicemail detection*

    Automatically detect voicemail encounters and use tailored processes to handle them correctly.

  • Outbound IVR*

    Initiate automatic calls based on any criteria with interactive options and dynamic CRM sync.

Request a quote

VCC Live is available from at least 10 user licenses

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*on demand

Multichannel

all channels

90

PER SEAT / MONTH

Delight customers with cross-channel communication

  • All in Advanced, plus…
  • Chat apps integration

    Get access to chat apps (e.g. Messenger or Whatsapp) directly in VCC Live to ensure smooth communication across many channels.

  • Social media integration

    Include social media platforms as part of your multichannel communication accessible from VCC Live.

  • Live chat integration

    Add a live chat functionality handled by VCC Live to complement other communication channels.

  • Email automation

    Schedule emails to be sent automatically to complement phone calls.

  • Template library

    Get access to a library of templates to make your work with VCC Live faster and more effective.

  • Ticketing system

    Use VCC Live to handle emails like tickets, including changing statuses, adding parameters, receiving alerts, etc.

  • Spam filtering

    Spam filters help you avoid unwanted communication for maximum safety and better time management of your agents.

  • SMS automation*

    Send tailor-made SMS based on disposition codes. Text messages can contain variables based on client data and can be sent in bulk to one segment or all contacts.

Request a quote

VCC Live is available from at least 10 user licenses

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Enterprise

all channels

90

PER SEAT / MONTH

Maxed-out package for the most demanding customers

  • All Multichannel, plus…
  • Extra security

    Extra levels of security typical for the most regulated and strict business sectors.

  • Phone payments (VCC Pay)

    Over-the-phone card payments performed in real-time using a phone's keypad.

  • PCI DSS certification

    Extra certification to meet the needs of the most demanding clients.

  • 24/7 support

    You'll get support when you need it.

  • Single sign-on

    Access VCC Live and other services using one authentication method.

  • Need more? Just tell us

    The Enterprise package is intended to be as tailored as possible.

Request a quote

VCC Live is available from at least 10 user licenses

By submitting this form, you agree to be contacted by one of the VCC Live's team members with business offers. More information on how we establish contact with you: Privacy Policy

This field is for validation purposes and should be left unchanged.

Looking for something else?

We can customize your plan anyway you like and include selected add-ons

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    VCC Live Pay

    Instant and highly secure over-the-phone payments

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    Campaign Manager

    Coordinating large contact datasets with several features

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    Voice Authentication

    Caller verification in just seconds with voice biometrics

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    RoboCall

    Automated outbound calls of high volume without agents

Contact us

Compare all plans and features in full

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Detailed comparison

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Complementary
Telco Services

VCC Live also offers telco consultancy to set you up with everything you need.

TELCO SERVICES >

Full telco support

International numbers

Global coverage

Competitive call rates

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Your questions answered

A “seat” refers to the number of agents able to log into the system at the same time. If, for example, your contact center operates with two agents working in shifts, one seat means that only one of them can be logged in at any one time.

Yes. Due to VCC Live’s large number of features and system complexity, the use of our product is more beneficial to teams with a minimum of 20 seats. The minimum package we offer is 20 licenses.

You do not need to make any initial financial investment, as it is not required. The only upfront costs that may occur is if you request a consultation before the start of the contract, or if you have special needs, such as custom developments and releases.

VCC Live does not provide agents and supervisors. We are a software solution company for contact centers, and provide only the software tools and telecommunication services your own agents and supervisors need for their daily work.

It requires only three steps: 1. Subscribe to our services by signing a contract with us. 2. Give our team 2-3 days to create and set up your account; 3. Attend your personalized set-up training session with your VCC Live Key Account Manager.

Monthly fees are calculated per seat, and are based on the pricing package you choose. The number of seats can be increased and decreased during the subscription period, based on the changing needs of your contact center.

No. We use indefinite ‘rolling’ contracts because we believe in keeping our clients because of our expert solutions and support, rather than our contract terms and conditions. If you no longer wish to use VCC Live you can cancel your contract with us at any time.

The only additional costs you should take into consideration are charges such as telecommunications fees, SMS fees and storage costs, if you require such services. The costs of these additional services will be discussed with you before you start to use our solution.

During your contract period with us, our team of VCC Live specialists will provide you with technical support in all areas of VCC Live’s software. In addition, our Key Account Managers will give you further operational guidance and advice as required.

Want to talk or need a demo?